7 years 2 months (7 years 2 months) Consistently achieved quarterly sales targets over the last three quarters. Lead and Managed 20 staff from customer service agents, sales advisors Designed and implemented innovative sales strategies to drive revenue growth Facilitated weekly team meetings to evaluate performance metrics and foster collaboration Delivered comprehensive customer service training programs for new agents, enhancing client satisfaction Partnered with senior management to implement process improvements, surpassing team objectives Built strong, long-lasting client relationships through proactive outreach via calls and face-to-face meetings Conducted workshops and training sessions, resulting in a 30% improvement in team productivity Assessed financial requirements by analyzing existing coverage and aligning newproductsandservices with long-term organizational goals.

(5 years 11 months)

(9 years 1 month) Led and developed a team of 120 sales professional(4 manager,8teams leaders andthestaff arereporting to my managers), driving an 80% improvement in team performance throughtargettedtraining and mentorship. Assist in managing campaigns capacity plan to ensure delivering sufficient leads to call centreasperbudget. Exceeded annual sales targets by an average of 30%, generating over RM15 million in revenue annually Liaise with account management team call centre and relevant internal and external stakeholders for campaign implementation and ongoing campaign performance Coordinate job interface for successful implementation of products and campaign Monitor measure and report on staff training and development plans and achievements within agreed formats and timescales Established strong relationships with key stakeholders, contributing to the successful launch of new products. Conducted workshops and training sessions, resulting in a 30% improvement in team productivity. Mentored and developed regional sales leaders, creating a pipeline of future leadership talent To monitor in/outbound reps calls and identifying the weakness of reps for up training, re-training programs Recognized with the Top Sales Manager Award for three consecutive years Spearheaded business development initiatives across multiple regions, resulting in the acquisition of key accounts worth RM15 million Partnered with operational teams to optimize CRM tools (Salesforce), enhancing lead tracking and sales efficiency Develop innovative and marketable products suitable for each campaigns including up-sellingandcross selling activities. Develop and maximize revenue from sponsored customer database through improved customer targeting/segmentation and increase product holdings. ▪ Develop and manage everyday and annual marketing budget to achieve overall financial targets and daily target as well

(3 years 6 months) Managed campaign capacity planning to ensure sufficient lead generation for the call center in line with budget targets Collaborated with the account management team, call center, and internal/ external stakeholders to implement and monitor campaign performance effectively Coordinated job interfaces to ensure the seamless execution of products and campaigns Conducted workshops and training sessions, resulting in a 30% improvement in team productivity Monitored, measured, and reported staff training and development progress within established formats and timelines Supervised inbound and outbound representatives' calls to identify skill gaps and implemented targeted upskilling and retraining programs Designed innovative, market-ready products tailored to campaigns, incorporating upselling and cross-selling strategies Partnered with operational teams to optimize CRM tools (Salesforce), enhancing lead tracking and sales efficiency. Optimized revenue generation by leveraging customer database segmentation to improve targeting and increase product holdings Developed and managed daily and annual marketing budgets, consistently achieving financial and performance objectives Manging indoor and outdoor events Ensured staff met individual KPIs and sales targets through regular performance reviews, including personalized coaching sessions for underperforming team members