Summary

Work experience

• Sales Manager

  Grand Mercure Ahmedabad GIFT City

  2024.09-Current

  (2 years)
• Associate Director of Sales

  Park Inn by Radisson

  2024.01-2024.09

  (9 months)

  Sales Manager Radisson Kandla Aug 2023 to Dec 2023
• Sales Manager

  lebua Hotels and Resorts

  2020.06-2023.07

  (3 years)
• Account Sales

  Marriott International

  2018.04-2020.05

  (2 years)
• Sales Specialist

  Taj Hotels Palaces Resorts Safaris

  2017.08-2018.04

  (9 months)
• Assistant Sales Manager

  Courtyard by Marriott

  2017.01-2017.03

  (3 months)
• Sales Executive

  Courtyard by Marriott

  2015.05-2017.01

  (2 years)

  1. Identify new contacts & develop sales lead by Building relationships, network & maintained regular contacts (Portfolio Management) with corporate & individual customers, bookers, hoteliers & socialites. 2. Identified the trends in hospitality, changing customer needs & behavior and developments in other industries through research, sales calls & meetings. 3. Meeting in house customer queries, quoting rates & processing bookings as per the request. 4. Targeting different leisure, FIT, Business clients. 5. Building relation with potential & past clients. 6. Analyzing and segmenting the subscribers to develop customized products to retain, build relationship and enhance revenue. 7. Ensuring queries become confidential business. 8. Up selling where possible. 9. Checking customer satisfaction & solving issues to ensure repeat business. 10. Understanding the client requirements & then customizing the product services as per their needs. 11. Ensure high level of exposure of the hotel through direct sales solicitation, telephone contact & written communication. 12. Conduct regular market surveys & competitor research. 13. Attend & contribute to all meetings as required.
• Sales and Marketing

  Jehan Numa Palace

  2014.12-2015.04

  (5 months)

  A sincerely genuine hospitality professional with two goals: #2. Provide the highest level of service to my customers and my company. #1. Keep health, happiness, friends and family number one on this list. Business Development, Sales, Marketing, Contract Negotiation, Product Presentations, Strategic planning, Enterprise Sales, Strategic Account Managment, Managing Relationships, Customer Advocate, Travel and Meetings Consulting
• Sr.Executive-CSD

  Pantaloon Retail India Ltd

  2012.04-2014.09

  (2 years)

  Highly talented Sales & Operations professional with over 5 years of success executing operations, customer service and innovative ideas for continuous improvement & SOP adherence in Hotels and Retail Apparel Industry. Documented ability to elevate brand recognition, company image, customer loyalty and sales. • Proactive; consistently identifying areas for improvement and re-aligning strategies and operations to meet organization goals. • A proven performer who moves from vision and strategy to implementation and follow-through. Retail Operations background includes PAYBACK launch and its execution. • Ability to influence, motivate and lead people - staff, prospects, customers - through effective communication and personal interaction skills. Proven ability to improve retail operations • Looking for new career challenges where a top producing retail professional will immediately improve retail operation, create value and increase profits. Customer Services , Retail Loyalty Program management, Target Marketing using historical data, Customer Loyalty Programe data analytics (Payback). MS Office . BTL activities.
• Senior Executive Buying and Merchandizing

  SPAR

  2011.08-2012.01

  (6 months)

  Vendor Management . Sourcing Market Research & Benchmarking . Training Store Staff . Promotions and Offers Merchandising
• Front Desk Associate

  Accor Hotels

  2010.04-2011.08

  (a year)

  Check-In/check out Guest History Guest Requests and Complaints Group Handling Billing & Cashiering Co-coordinating with other Dept. for Guest Services Reservations Foreign Exchange Memberships Opera v5
• Guest Service Associate

  Taj Hotels Resorts and Palaces

  2009.07-2010.03

  (9 months)

  Micros - Fidelio Check-In / Check-Out Billing Foreign Exchange Day End Report Closing Cashering Guest Service

Educational experience

• IHM Bhopal

  Bachelor Of Science Hospitality And Hotel Administration; Catering Technology and applied Nutrition
• Symbiosis Centre for Management and Human Resources Development(SCMHRD)

  PGDM Marketing
• Indira Gandhi National Open University

  B.Sc Hospitality & Hotel Admn

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