Work experience

• Team Coordinator & Online Teacher, Social Media Manager, Content Creator

  freelance, remote

  2022.12-Current

  (3 years)

  [Please check my Xiaohongshu at: sparkleEnglish] Handle administrative tasks, maintain professional communication with external partners, and ensure quality control across team operations. Maintain records of student performance, schedule consistency, and parent feedback — applying attention to detail and strong organizational skills. Frequently adapt to cultural differences and client expectations across time zones and regions. Coordinate a team of 4 teachers: support communication with parents, help manage scheduling, and act as liaison between teaching centers and clients.
• Academic Program Coordinator

  Goldentran

  2022.01-2023.01

  (a year)

  Coordinated daily operations of a bilingual education center, supporting both academic staff and administrative processes. Supervised scheduling, staff communication, and curriculum implementation across multiple classrooms. Managed relationships with parents and external partners, ensuring high-quality educational service delivery. Maintained student records, organized teacher schedules, and provided support in local regulatory compliance.
• Operations Support Analyst

  Evolution

  2018.01-2020.01

  (2 years)

  Monitored incoming service requests and internal tickets, triaging issues across departments including IT, Risk, and Compliance. Investigated and resolved technical issues affecting internal systems and client-facing platforms; collaborated with IT to ensure timely resolutions. Acted as the communication bridge between technical teams and operational units, ensuring efficient problem-solving and minimizing downtime. Handled high-volume email and ticket queues, tracked patterns in complaints, and escalated recurring issues for deeper analysis. Delivered consistent, clear communication with stakeholders while maintaining detailed logs of problems, timelines, and resolutions. Assisted in maintaining workflow documentation and improving internal response procedures.

Educational experience

• Beijing Language and Culture university

  Language and Culture

  2022.09-2023.07

  (a year)

  Language Certificate
• Alte University Tbilisi

  B.A. of International relations

  2018.09-2022.07

  (4 years)

  International Relations

Languages

Certificates