Work experience

• Interpreter

  Freelance • Confidential Company (NDA)

  2023.10-Current

  (2 years)

  Provided real-time Russian–English interpretation for incoming calls between customers and customer support agents, primarily on medical- related topics. Ensured accuracy, clarity, and cultural appropriateness in all exchanges while strictly adhering to confidentiality agreements and non-disclosure obligations. Facilitated smooth communication in sensitive situations, contributing to effective issue resolution and customer satisfaction.
• Operations coordinator

  Georgian Water and Power

  2022.02-2023.10

  (2 years)

  Coordinated communication between multinational stakeholders, leveraging fluency in Russian, English, and Georgian to bridge language and cultural gaps. Provided technical translation and on-the- spot technical interpretation during meetings between stakeholders and executive management. Ensured accurate conveyance of complex technical concepts, contributing to clear understanding, effective decision-making, and successful project outcomes.
• Customer support

  CrossHype Georgia

  2020.01-2022.02

  (2 years)

  Handled inbound calls from customers, assisting with inquiries and issue resolution related to the company’s retail website. Provided clear guidance, troubleshooting support, and product information to ensure a positive customer experience. Maintained professionalism and empathy in all interactions, contributing to customer satisfaction and retention.
• Local Tour guide

  Self-employed

  2016.09-2020.01

  (3 years)

  Designed and conducted customized tours around Tbilisi and other Georgian destinations for Russian- and English-speaking tourists. Tailored itineraries to meet the specific interests and preferences of clients, ensuring engaging and memorable experiences. Promoted services through multiple online platforms and websites, managing bookings, communications, and logistics independently. Leveraged language skills and local knowledge to provide informative, culturally rich, and seamless tour experiences.

Educational experience

• Ilia State University

  Business administration

  2020.10-2022.07

  (2 years)

  Developed expertise in strategic management, finance, and organizational leadership, with a focus on problem-solving, decision-making, and team collaboration.
• Ilia State University

  Sociology

  2015.10-2019.07

  (4 years)

  Gained strong foundation in social research, cultural analysis, and critical thinking, with skills in data interpretation, communication, and understanding of social dynamics.

Languages