Provided prompt and professional support to international customers through live chat and email Resolved technical and service-related issues, maintaining a 95%+ customer satisfaction score Documented customer feedback and collaborated with the product team to improve user experience Adapted quickly to updates in tools and internal systems Worked rotating shifts to cover support across multiple time zones

Studied core subjects in business management, marketing, finance, and organizational behavior, with a strong focus on strategic planning and global business practices. Developed analytical thinking, teamwork, and leadership skills through real-world case studies and group projects. Participated in industry seminars and internships, gaining practical insight into administrative processes and business operations in a multicultural environment. Graduated with a strong academic record and a deep understanding of both theoretical and applied business principles.