Work experience

• Sales Manager

  PRO GAMING SOFTWARE LTD

  2024.04-2025.02

  (a year)

  Responsibilities: Managing VIP players personally – individual approach, analysis of preferences and gaming activity Communicating with players – calls, chats (WhatsApp, Telegram, email), consultations about bonuses and privileges Managing bonus programs – providing exclusive bonuses, cashback, monitoring crediting and wagering Resolving issues – assistance with verification, accelerating withdrawals, settling disputes Client retention – personalized offers, reactivation of inactive players Monitoring payments and limits – supporting VIP players with financial transactions, overseeing large deposits
• Sales Manager

  ZebraCall

  2022.06-2023.11

  (a year)

  Responsibilities: Warm calls Cold calls Upselling Handling objections Boosting sales Assisting clients with website navigation Providing general website information Attracting new clients
• Sales Manager (in parallel)

  Mona MMC

  2021.12-2022.05

  (6 months)

  Responsibilities: Finding and attracting new sales points Conducting wholesale sales of the company’s products Meeting sales targets Conducting negotiations Generating reports Coordinating with logistics companies Participating in project development and implementation Creating strategies to increase sales
• Marketing Manager

  Baliqli Gol

  2021.06-2022.05

  (a year)

  Responsibilities: Developing strategies to attract more clients Preparing reports and presentations for management Planning and executing advertising and marketing campaigns (participation inexhibitions, online advertising, PR activities) Developing and managing the marketing budget Analyzing the effectiveness of marketing campaigns Creating content for advertising banners Collaborating with contractors (advertisingand creative agencies) Increasing brand awareness Preparing and organizing the company's participation in industry exhibitions Developing and presenting the marketing plan to management Work Experience:
• Guest Relations Manager (PartTime)

  Scala

  2016.06-2019.12

  (4 years)

  Responsibilities: Resolving conflict situations Handling customer requests Processing complaints and claims Working with the cash register Consulting clients about service Providing efficient and polite reception of hotel and event guests Maintaining the company’s reputation Promoting and selling additional hotel services
• Translator (Part Time)

  Altin Portakal

  2015.11-2015.12

  (2 months)

  Responsibilities: Oral and written translations Accompanying event guests Conducting tours for guests of the event and the hotel

Educational experience

• Antalya Bilim University

  Tourism and Management

  2012.09-2018.05

  (6 years)

  Bachelor

Languages