Work experience

• Quality Assurance and Trainer

  Parimatch International

  2021.04-2023.08

  (2 years)

  · Create an inspiring team environment with an open communication culture · Discover training needs and provide coaching · Improving operations and resolving issues to deliver top-notch customer service as well as brand growth · Listen to team members’ feedback and resolve any issues or conflict · Assess employees and their performances and reward accomplishments, and resolve all customer service issues quickly · Develop new process for employee evaluation which has resulted in marked performance improvements which has improved company customer service rating by 80%. · Carry out day-day-day operations duties and any other as instructed by the Head of quality accurately and efficiently for brand success and maximum company growth. · Suggest and organize team building activities, also encourage creativity and risk-taking.
• Customer Support Representative

  Parimatch International, India

  2020.10-2021.04

  (7 months)

  · Preparing daily and monthly reports · To handle dissatisfied customers in a polite way. · Direct services to the customer’s queries. · Handle customers’ complaints; provide alternate solutions and alternatives within the time limits. · Keep records of customer interactions, process customer accounts and file documents. · Follow the communication procedures, guidelines and policies. Taking the extra mile to engage customers.

Educational experience

• NANJING UNIVERSITY OF AERONAUTICS AND ASTRONAUTICS

  International Business and Trade

  2023.09-Current

  (2 years)

  International student
• JIANGSU UNIVERSITY

  Pre

  2018.09-2019.03

  (7 months)

  Foundation program

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