Work experience

• Customer Service Representative

  Sunstrike International Limited

  2024.02-Current

  (2 years)

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints.
• Commercial sales representative

  Alshaya Group

  2022.01-2023.12

  (2 years)

  • Contacting potential and existing commercial customers, building rapport, and conducting sales presentations and product demonstrations to highlight key features. • Developing and executing strategies to achieve sales goals, which may involve researching market trends, competitor activities, and customer needs. • Managing the entire sales cycle from prospecting and lead generation to negotiation and closing deals, ensuring customer satisfaction throughout the process. • Maintaining an in-depth knowledge of the company's products or services to provide expert advice and recommend suitable solutions to clients. • Preparing accurate sales reports, proposals, and other documentation, and maintaining knowledge of pricing, credit terms, and company policies. • Handling customer complaints, resolving issues, and ensuring positive customer experiences and loyalty.

Educational experience

• Zetech University

  Business administration Information Technology (ICT's)

  2013.09-2015.11

  (2 years)

  Business administration and information technology

Languages