Work experience

• Reception person

  5 star hotel "royal tulip almaty"

  2024.07-2025.03

  (9 months)

  Managed guest registration and check-in processes, ensuring a smooth and efficient experience for all clients, worked with the cash register. Provided comprehensive information on room features, hotel promotions, and essential guest services. Maintained effective communication with guests in English, both in person and through telephone inquiries. Delivered exceptional customer service, addressing guest needs and resolving any issues promptly. Collaborated with hotel staff to ensure up-to- date knowledge of hotel operations and guest offerings. Occasionally Self-Employed Develop and deliver customized online English language lessons to Russian-speaking students, enhancing their conversational abilities and grammatical comprehension. Employ innovative teaching methods to engage students and facilitate a dynamic learning environment. Tailor lesson plans to meet the individual needs and learning objectives of students. Provide constructive feedback to students, contributing to their continuous linguistic improvement. Facilitate language exchange sessions between Russian and English speakers to promote cultural understanding and language practice. Adapt teaching strategies to accommodate various proficiency levels, ensuring an inclusive learning experience for all students.

Educational experience

• Kazakh Ablai Khan University

  Philology

  2020.09-2024.06

  (4 years)

  Obtained Bachelor's Degree in Foreign Philology (English, Italiano)

Languages