Roy Akbar Al Rofiq's Resume

Roy Akbar Al Rofiq

Quality & Support Analyst@TDCX

Nationality

Summary

Quality & Support Analyst at TDCX | Content Moderation | Content Labelling | Upholding Community Standards. My diverse work experience has made me the adept person that I am today. My eagerness to learn, which stemmed from my curiosity to seek factual information, has made Google my second holy book. I am always intrigued by all things new - challenges, environment, and people. I also consider myself a "people person", having interpersonal communication skills as one of my strong suits.

Work experience

Quality & Support Analyst
TDCX
2024.09-Current
(2 years)
Subject Matter Expert
TDCX
2024.01-2024.09
(9 months)
Community Operations Specialist
TDCX
2022.11-2023.12
(a year)
Technical Support Advisor
Concentrix
2020.10-2021.10
(a year)
Travel Consultant
ATI Business Group
2020.02-2020.04
(3 months)
Teacher
Cinta Bahasa Indonesian Language School
2018.09-2019.03
(7 months)
Project Support
Daya Dimensi Indonesia
2018.02-2018.05
(4 months)
Purchasing cum Administrative Executive
Gastronomy Boga Prima
2015.04-2017.06
(2 years)
Recruitment Intern
PT. Trans Retail Indonesia
2014.01-2014.03
(3 months)
Human Resources Intern
Pertamina
2013.06-2013.07
(2 months)

Educational experience

University of Indonesia
Bachelor's Degree, Industrial and Organizational Psychology
2010.01-2014.01
(4 years)
INTI International University & Colleges
A-Level's Certificate, Science
2009.01-2010.01
(a year)
Sekolah Menengah Kebangsaan USJ 12
High School Diploma
2004.01-2008.01
(4 years)