Senior Technical Support Specialist at Mitel. • Internationally experienced mobile network specialist engineer with more than 20 years of technical know-how in optimizing and improving the mobile networks of Nokia and Siemens. • Solid experience in complex mobile networks software projects, coordinating customer support teams, development teams and production teams in India, Germany and France in order to achieve on-time SW delivery. • As coordinator and work group manager, responsible for the solution of technical problems organizing the relevant incoming tasks using JIRA, their analysis (including defining and standardizing diagnostics and acceptance tests) up to the release plan and delivery to the customer • Responsible for creating process documentation for product training. • Flexible, analytical and solution-oriented thinking. Showing understanding and creativity in order to reconcile the needs and wishes of the company and the customers in the best possible way. • Very engaged team player with strong people and communication skills. • Languages: Spanish, English and German.