Richard Chang's Resume

Richard Chang

Senior Executive Director, Cisco Premier Partners (ThinQtank Global Inc & SAS Network Solutions Inc)@Cisco

Nationality

Summary

Sr Executive Director. • Highly experienced Senior Technology Director CTO/CIO/Head of IT/Ops/Product Management & Six Sigma/PMO/Change Management Professional with over 20 years of successful track records in providing Global Bank Product Management/Issuance Programs(Corbank/MNC/Oil & Gas) Setup, PMO/Six Sigma/Change Management, ITIL/ISO, BPR, BCP/DR, Enterprise Infrastructure & Telephony VOIP/Telecom/ wireless network Implementation & Data and Contact Center Management & Deployments, Release/UAT/Workfroce Management, full life cycle application developments, enterprise applications/data migration for large Healthcare/Insurance System Integrations & Banking/MNC Corporate matrix environments. • Global Banking Product Management (FI Correspondent Banking, Commercial & Corporate, Trade & Treasury/Cash Management, CRM/Private Banking & Wealth Mgmt./VC, retail & wholesale Banking, Multiple Global Issuance Programs Setup for largest German Corbanking and Oil & Gas Trade Services). • Global E-Banking Financial Supply Chain Logistic Development/Bolero.net/ Websphere Projects (Cost Benefit/ROI Analysis, EDI, B2B/Bolero & Supply Chain Management, SWIFT, ACH, CRM), Business & IT PMO, Six Sigma & Change Management. • IT Technical Team/Data & Call Center/Telephony/Support Services Management, Telecommunications & Computer Operations and Backoffice Operations/EDP Management • IT Service Outsourcings & National Vendor Management, Audit & Asset Inventory Management • Disaster Planning & Recovery and Fed Regulatory/SOX/Risk Management/AML Compliance/HR Law trainings • Technical Trainer (trained over 2000 users with Bank of America & Top US MNCs) for Global Trade & Treasury Services • Dedicated leadership and vision for key technologies, including enterprise systems architecture, networking, desktop and database management. • Proven track record in increasing operational efficiencies, improving customer service levels and implementing IT initiatives to support new Business processes. Specialties: Medical/Healthcare/Insurance, Banking, Financial Services/( .com/.net Corporate clients), Top US 150 & EU/German MNCs and SMEs

Work experience

Senior Executive Director, Cisco Premier Partners (ThinQtank Global Inc & SAS Network Solutions Inc)
Cisco
2011.01-Current
(16 years)
Sr. Program Management PMO/ITIL/OCM (Client Technical Delivery)
AIG
2014.01-2014.01
Certified Six Sigma Black Belt Professional/PMO/ITIL (Client Technical Delivery)
Bank of America NA
2010.01-2011.01
(a year)
Senior Hospital Program PMO Management/Certified Six Sigma Black Belt Professional/ITIL
Kaiser Permanente
2008.01-2009.01
(a year)
PROGRAM & PROJECT MANAGER/CTO CONSULTANT
Microsoft Gold/Cisco Silver Certified Partners - SAS Network Solutions
2003.01-2008.11
(6 years)
GE Certified Six Sigma Green & Black Belts Professional/PMO/OCM (UCLA Certification Program)
Northrop Grumman
2007.01-2008.01
(a year)
HEAD OF IT COREBANK & BANK OPERATIONS EDP, US/ASIA (CTO US/Global Banking industry)
General Bank/Cathay Bank (M&A)
2002.05-2003.11
(2 years)
Senior Regional Asia/EMEA/US Structured Trade & Trade Finance Product Manager, ASIA HEAD (contract)
Deutsche Zentral-Genossenschaftsbank AG (M&A)
2001.01-2002.01
(a year)
REGIONAL SENIOR TECHNOLOGY & PRODUCT MANAGER, ASIA HEAD
Bank of America
1996.10-2000.11
(4 years)
REGIONAL CREDIT ANALYST/F.I. BANKING and IT PMO/DISASTER RECOVERY PLANNING
SANWA BANK CA, LA BANKING HEADQUARTERS
1992.01-1993.09
(2 years)

Educational experience

Cisco - Cisco Silver Partners
Certified Lean Six Sigma Master Black Belt Professional (Cisco)
2011.01-2011.01
ISO/IEC 20000 and ISO/IEC 27000/27002
Certificate, ISO/IEC 20000 and ISO/IEC 27000/27002
2010.01-2010.01
ITIL V3
Certificate, ITIL V3
2010.01-2010.01
Certified Scrum Master
Certificate, Certified Scrum Master
2010.01-2010.01
University of California, Los Angeles/Northrop Grumman
GE Certified Six Sigma Green & Black Belts Professional
2007.01-2008.01
(a year)
COMPTIA Certified Document Imaging Architect (CDIA+) Professional
COMPTIA Certified Document Imaging Architect (CDIA+) Professional, Banking Technology
2006.01-2006.01
CompTIA Advanced Security Practitioner (CASP+)
compliant ISO 17024 standards and US DoD directive 8140/8570.01-M requirements
COMPTIA Certified Radio Frequency Identification (RFID+) Professional/Supply Chain Management
Global Supply Chain Management & Logistic (Banking/Finance/Multiple industries)
Comptia Project Management Certificate
COMPTIA Certified IT Project+ Professional, COMPTIA Certified Project+ Professional
University of Southern California Viterbi School of Engineering
-
California Institute of Technology, CA (Caltech)
PMI, Project Management Certificate Program
COMPTIA Certified Security+ Professional
COMPTIA Certified Security+ Professional
California State University-Northridge
M.Sc., Master of Science, Management (MBA & Engineering Management/Operation Research/AI - GPA 3.51)
CFA Training, Hong Kong
CFA Level 1 Training Programme, CFA Level 1 Training
Microsoft Gold & Cisco Silver Partners
MCSE, MCITP, MCT, MBSCP-CRM, OCA, CCNA, CCVP & CCIE Voice VOIP/Cert. Current, CDIA+, Security+, MCSE/MCT/MCITP/CISCO/ORACLE - Network Infrastructure & Active Directory design & administration
ISACA
CISA Training - 2007 CISA Review Course Certificate - L.A. Chapter ISACA
University of Southern California
B.Sc., Aerospace Engineering