riccardo's Resume

riccardo

RESTAURANT MANAGER

Male

34 y/o

Restaurant manager

Live in Italy

Nationality Italy

Summary

With a rich background spanning across premier hospitality brands including Shangri-La Hotel & Resorts, Jumeirah, Kempinski, Mandarin Oriental, Accor, and Michelin-starred restaurants recognized by Gault&Millau, Forbes, and Michelin, I am dedicated to delivering unparalleled excellence in the Food & Beverage sector. My journey in the industry has instilled in me a deep-rooted commitment to fostering collaborative environments where every team member can thrive and contribute their utmost to creating memorable experiences for our guests. I thrive in dynamic settings where the pursuit of quality and innovation is paramount, constantly seeking opportunities to push boundaries and exceed expectations. My expertise lies not only in orchestrating seamless service but also in cultivating a culture of passion and dedication among my colleagues. I believe in the power of genuine hospitality to leave a lasting impression, and I am relentless in my pursuit of perfection in every aspect of the guest journey.

Work experience

RESTAURANT MANAGER
Armani Hotel Dubai. Dubai
2023.06-2024.12
(2 years)
ARMANI/RISTORANTE 1 year 8 months · Gault & Millau Award Achieved 14.5/20 for outstanding guest experience and innovation. LANGUAGES · Forbes 4-Star Rating Recognized for exceptional service and culinary excellence. · English | Advanced Italian | Native Spanish | Advanced Chinese | Intermediate. HSK1 · Increased prot by 15% through cost control and revenue optimization. Implemented advanced revenue tracking systems, improving nancial performance. · · Developed promotions, boosting revenue and improving KPIs by 4%. · Achieved 97% LQA score, maintaining luxury service standards. Led recruitment, training, and performance management to foster high- performing teams. · Streamlined SOPs, ensuring eciency, compliance, and seamless operations. · · Managed purchasing and nancial processes for optimal cost control.
RESTAURANT MANAGER IL GALANTE
Banyan Group.
2022.03-2023.06
(a year)
1 years 4 months Directed daily operations of a signature restaurant, maintaining excellence in guest experience · · Recruited and led a multicultural team, ensuring consistent luxury service. Controlled budgets and reduced operational expenses while improving quality. · · Drove marketing strategies that increased visibility and revenue. · Managed vendor and inventory processes for optimized sourcing. · Coordinated themed events to boost brand engagement and revenue. · FIFA World Cup 2022
ASSISTANT RESTAURANT MANAGER
Banyan Group. Doha
2021.08-2022.03
(8 months)
8 months
ASSISTANT RESTAURANT MANAGER
Mandarin Oriental Abu Dhabi Emirates Palace
2020.01-2021.08
(2 years)
1 years 8 months Led daily operations of a high-end Italian restaurant, delivering exceptional guest experiences in a Forbes 5-star luxury setting. · Managed a team of 13, overseeing training, performance management, and service excellence. · Optimized revenue with strategic promotions, increasing sales by 7% during COVID. · Maintained a 92% LQA score, ensuring adherence to Emirates Palace hospitality standards. · · Led cost control initiatives, reducing expenses and enhancing protability. Developed and enforced SOPs to ensure smooth operations and compliance with health and safety regulations. · Collaborated with culinary leadership to rene menus and enhance the authenticity of Italian dining experiences. ·
ASSISTANT RESTAURANT MANAGER
Kempinski Hotel Lufthansa Center
2018.09-2019.11
(a year)
VIA ROMA ITALIAN BISTRO 1 years 2 months Assisted F&B with various projects, including preparation of special promotions, new menus, and monthly F&B forecasts for an Italian restaurant as Assistant Manager. · Developed and implemented promotions, such as Happy Hour and Brunch, to enhance guest engagement. · Contributed to budgeting, forecasting, and P&L management for effective nancial planning. · Spearheaded the transition of restaurant concept from Fine Dining to a Trattoria. · Collaborated on the creation of a marketing plan to drive awareness and customer interest in new promotions. ·
SUPERVISOR
Kempinski Marsa Malaz. Doha
2017.01-2018.08
(2 years)
1 years 8 months · Responsible for waiter / hostess · Professional and ecient service · Knowledge and understanding of all food and beverage items · Successfully perform opening and closing procedures · Upselling project
HEAD WAITER
Jumeirah Hotels & Resorts. Dubai
2015.09-2016.10
(a year)
TRATTORIA TOSCANA 1 years 1 months · Pre-opening planning · Focus on company standard · Control Sections · Costumer service
F&B MANAGEMENT TRAINEE
Shangri La Hotels & Resorts Jin An. Shanghai
2014.01-2014.07
(7 months)
6 months CROSS TRAINEE FOOD & BEVERAGE · Fine-Dining Calypso restaurant · ADD Management · Room Service · Banquet · F&B Marketing · Costumer Service