Identified and responded to customer requests and concerns through email, online chat, and phone for French, English Resolve customer complaints Sales through understanding customers needs

Resolved customer complaints while prioritizing customer satisfaction and loyalty for a B2C company Followed through with client requests to resolve problems. Identified and responded to customer requests and concerns through email, online chat, and phone for French, English and Arabic -speaking customers. Create digital marketing campaigns: Facebook ads, google ads, Tiktok ads... B2B sales: cold calls for stores and warehouses working for stores. Collaborate with marketing team

Developed and implemented a full French curriculum to meet school mission and goals.

Developed and implemented a full French curriculum to meet school mission and goals.

French Teacher

Sales: B2B and B2C Responded to customer calls and emails to answer questions about products and services. - August 2005- August 2008 Swiss life insurance products, health insurance and retirement. Communicate with customers by phone and email Issue certificates of insurance Make updates to customer account information Monitor policy schedules and renewal dates

• Assigned through Adecco to hotels, banks, and corporate offices for facility and housekeeping duties • Performed room cleaning, linen replacement, and general sanitation in hotel settings • Maintained cleanliness and hygiene standards in high-security environments such as banks and publishing offices • Ensured compliance with health and safety protocols in both hospitality and corporate spaces

Arts, Literature And Languages,Culture And Society ( Arabic, French, English)

Arts, Literature And Languages,Culture And Society ( Arabic, French, English)

English

English

College degree