Work experience

• Customer advisor for adidas

  CONCENTRIX

  2023.09-2025.04

  (2 years)

  Identified and responded to customer requests and concerns through email, online chat, and phone for French, English Resolve customer complaints Sales through understanding customers needs
• Manager of an E-commerce store and director of customer service

  KOS MYC BUSINESS LLC

  2019.07-2023.04

  (4 years)

  Resolved customer complaints while prioritizing customer satisfaction and loyalty for a B2C company Followed through with client requests to resolve problems. Identified and responded to customer requests and concerns through email, online chat, and phone for French, English and Arabic -speaking customers. Create digital marketing campaigns: Facebook ads, google ads, Tiktok ads... B2B sales: cold calls for stores and warehouses working for stores. Collaborate with marketing team
• French Teacher

  Alexandre le Grand Manouba private secondary school

  2017.09-2019.06

  (2 years)

  Developed and implemented a full French curriculum to meet school mission and goals.
• French Teacher

  Private School Ibn El Jazzar

  2016.09-2017.06

  (10 months)

  Developed and implemented a full French curriculum to meet school mission and goals.
• French Teacher

  Private School Avveros Manouba

  2014.09-2016.06

  (2 years)

  French Teacher
• Call Center Agent

  ADD COM Telemarketing

  2008.12-2014.03

  (5 years)

  Sales: B2B and B2C Responded to customer calls and emails to answer questions about products and services. - August 2005- August 2008 Swiss life insurance products, health insurance and retirement. Communicate with customers by phone and email Issue certificates of insurance Make updates to customer account information Monitor policy schedules and renewal dates
• Hospitality & Facility Services Staff

  Addeco France

  2009.03-2012.06

  (3 years)

  • Assigned through Adecco to hotels, banks, and corporate offices for facility and housekeeping duties • Performed room cleaning, linen replacement, and general sanitation in hotel settings • Maintained cleanliness and hygiene standards in high-security environments such as banks and publishing offices • Ensured compliance with health and safety protocols in both hospitality and corporate spaces

Educational experience

• university toulouse jeans jaures

  Arts, Literature, Languages

  2010.09-2011.09

  (a year)

  Arts, Literature And Languages,Culture And Society ( Arabic, French, English)
• university of toulouse jeans jaures

  Bachelor of Languages French And Arabic

  2009.09-2010.06

  (10 months)

  Arts, Literature And Languages,Culture And Society ( Arabic, French, English)
• university of toulouse jeans jaures

  English

  2008.09-2010.06

  (2 years)

  English
• University of The sciences and humanities

  in English

  2005.09-2008.06

  (3 years)

  English
• High School Menzah 6

  Diploma

  2004.09-2005.06

  (10 months)

  College degree

Languages