Randy Puspita Kencana's Resume

Randy Puspita Kencana

Senior Technical Support Advisor@Concentrix

Nationality

Summary

Senior Technical Support Advisor. As a Senior Technical Support Advisor at Concentrix, I bring over four years of experience in delivering exceptional customer support and resolving complex technical issues. My role emphasizes achieving high customer satisfaction and exceeding KPIs, showcasing my commitment to quality service. Recognized as a Flex-SME, I contribute specialized knowledge to enhance team performance and operational efficiency. Dedicated to fostering collaborative team environments, I completed ACE Training to strengthen leadership and customer engagement skills. Leveraging expertise in technical advisory and adaptive learning, I empower teams to meet organizational goals while maintaining adherence to quality standards like Phone Quality. My work reflects a passion for driving results and elevating customer experiences.

Work experience

Senior Technical Support Advisor
Concentrix
2025.03-Current
(a year)
Senior Technical Support Advisor
ManpowerGroup
2022.03-2025.02
(3 years)
Technical Support Advisor
ManpowerGroup
2021.01-2022.03
(a year)
Community Operations Specialist
TDCX
2018.08-2020.12
(2 years)
Freelance Customer Support
portalpelatihan.com
2018.03-2019.08
(a year)
Freelance Marketing
Sobo Alas Tourism
2018.02-2018.07
(6 months)
Customer Support Specialist
Teleperformance Indonesia
2016.08-2018.01
(a year)
Administration Staff
BGR EXPRESS
2015.06-2016.07
(a year)
Purchasing Officer
RM 59 Chinesse Food and Seafood
2010.01-2013.01
(3 years)

Educational experience

University of Muhammadiyah Surakarta
Bachelor’s Degree, Communication Sciences (PR and Marketing Communications)
2009.01-2015.01
(6 years)
SMA N 2 Surakarta
High School, Social Sciences, Senior High School
2006.01-2009.01
(3 years)