Work experience

• Sr. System engineer

  IQVIA

  2023.01-2023.12

  (a year)

  Managed P1/P2 incident triage and escalation in ServiceNow ITSM across 200+ enterprise servers, maintaining 100% SLA compliance with zero escalation misses over 12 months. Tuned alert thresholds and suppression rules in Datadog and BigPanda, cutting alert noise by 30% and reducing mean time to resolution (MTTR) for critical incidents. Monitored 200+ Windows and Linux (RHEL) servers using Datadog, SolarWinds Orion, and BigPanda, sustaining 99.5% monitoring coverage and near-zero unplanned downtime. Automated log analysis and ad-hoc reporting using Python scripts and SQL queries, reducing manual investigation time per incident by ~40%. Authored SOPs and knowledge base articles in ServiceNow, cutting average onboarding time by 25% and reducing repeat incident resolution time across the NOC team. Executed full server lifecycle tasks — provisioning, OS patching, performance tuning, and decommissioning — for 200+ nodes in compliance with enterprise security policy. ServiceNow | Incident Management | Change Management | Problem Management | CMDB | ITSM | NOC Operations | Datadog | SolarWinds | BigPanda | Splunk monitoring | Orion monitoring platform
• Associate Professional Software Engineer

  DXC Technology

  2019.06-2022.12

  (4 years)

  (3 years 7 months) Resolved Tier-2 P1/P2 support cases for Broadcom/Symantec enterprise products (DLP, Endpoint Protection, Email Security) within defined SLAs, averaging 15–20 tickets per week. Deployed and configured HPE SiteScope monitoring agents on 50+ Windows and Linux servers, building performance dashboards and availability alerts used by operations teams daily. Maintained CMDB records and asset lifecycle data for onboarded and decommissioned servers, ensuring CI accuracy across the ITSM toolset for a fleet of 100+ assets. Diagnosed root causes using log analysis, SQL queries, and API-based tools, reducing escalations to Level-3 support by flagging patterns early across recurring incident types. Led enterprise clients through Symantec/Broadcom product upgrades and post-upgrade configuration, achieving smooth rollouts with no critical post- upgrade failures reported. HPE SiteScope | Windows Server | Linux/RHEL | Python | SQL | Azure AZ-900 | Oracle Cloud | SLA Management | Root Cause Analysis | P1/P2 Triage

Educational experience

• New England College

  MS, Computer Information Systems

  2024.04-2025.10

  (2 years)
• Annamacharya Institute of Technology & Sciences tirupati

  BTech, Electronics and Communications engineering

  2015.12-2019.07

  (4 years)
• New England College

  Information

Certificates