12 years (2 years 3 months) - Lead QA Engineers and failure analysis team, driving quality governance and technical excellence across organization. - Own end to end Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) for complex field, product, and supplier related failures. - Manage critical incident investigations including safety related HVAC fire cases with risk mitigation and preventive actions. - Partner with Sales, Service, and Project teams to ensure correct product selection and application compliance. - Act as quality gatekeeper in pre-sales and project execution to prevent misapplication and field failures. - Drive data driven continuous improvement programs to reduce warranty claims and improve product reliability. - Lead customer and global stakeholder engagement for critical quality escalation and resolution. - Ensure ISO compliance and support internal and external audits.

Malaysia - Led cross functional investigations across R&D, factory, and suppliers for regional and global quality issues. - Conducted structured RCA using 8D, FTA, and 5 Why methodology for permanent corrective actions. - Performed advanced failure and reliability analysis including Weibull and trend analysis. - Translated technical findings into design, process, and supplier quality improvements. - Acted as key liaison between field, engineering, and manufacturing teams for issue resolution. - Supported project and sales teams with technical risk assessments to prevent field failures. - Improved product reliability through continuous improvement and defect reduction initiatives. - Reduced escalation cases through effective containment and long-term corrective actions.

(2 years 9 months) Malaysia - Supported field failure investigations with R&D and manufacturing teams. - Conducted root cause analysis and implemented corrective actions to reduce recurrence. - Assisted in data collection, reporting, and quality improvement initiatives. - Identified early-stage risks during product evaluation and validation. - Supported field service teams in resolving customer quality issues. - Participated in international service support for multiple market environments. - Standardized reporting templates and analysis methods to improve efficiency.