Work experience

• Technical Support Engineer

  HIKVISION IOT (THAILAND) CO., LTD

  2025.01-Current

  (2 years)

  Technical Support Engineer Visit customers in my responsibility to keep a good relationship and increase new opportunities by presenting new products and solutions to increase sales and brand awareness. Work as pre-sales with sales in charge to get requirements from customers, design devices and solution specifications (BOM), prepare proposal and TOR (Term of Reference) for each project and coordinate with customers for POC until implementation and installation finish. Analyze technical issues and coordinate with customers to provide them the technical support and troubleshooting both onsite and online. Do the technical and marketing support by setting up workshops training with customers such as dealers and system integrators to let them have more of products knowledge and can be our products specialist in the industry. Collaborate with customers and HQ engineer team to give them important information such as customer requirements, product and solution problems, competitors’ product and solution details to help them improve and develop ours to be leader in this industry.
• Technical Engineer

  Dahua Technology (Thailand) Co., Ltd.

  2022.01-2025.01

  (3 years)

  Work closely with pre-sales to support customers and sales for POC testing, project installation, solving product and solution problems until implementation and finish projects. And support every after sales technical for projects in the past. Analyze technical issues and coordinate with customers to provide them the technical support and troubleshooting both onsite and online such as update and maintain software, including installation and upgrade patches, prepare document and user manual. Make technical training support with customers such as dealers and system integrators to let them have more of products knowledge and can be our products specialist in the industry. Collaborate with customers and HQ engineer team to give them important information such as customer requirements, product and solution problems, competitors’ product and solution details to help them improve and develop ours to be leader in this industry. Tested and monitored systems to assess performance and stability. Manage error database problems and support requests from customers and internal team to help them track and feedback all issues and resolutions. Managed back-end systems to ensure seamless operation of hardware and software.
• Technical Support Engineer

  Samcom Technology Co., Ltd.

  2021.01-2022.01

  (a year)

  Inspect and review TOR specifications then choose and compare devices and solutions to submit a bidding. Take a good care to customers such as end-user and installer to help them spec product and solution including installation. Support all technical problems and coordinate with customers to provide them the technical support and troubleshooting both onsite and online.

Educational experience

• Rangsit University

  Bachelor of Communication Arts in Multimedia

  2014.01-2017.01

  (3 years)

Languages