Work experience

• Business Support Administrator for Spirit Technology Solutions

  Booth and Partners

  2023.02-2025.11

  (3 years)

  • Served as the primary point of contact for all hardware and software procurement requests related to client projects and internal team needs. • Coordinated procurement projects, including ordering, arranging hardware/software configuration with technical consultants, and updating clients on progress and timelines. • Facilitated inter-office collection booking by liaising with technicians and coordinated shipments with courier partners including FedEx, WPE, and Team Global Express. • Performed detailed reconciliations to ensure NetSuite accuracy and data integrity, including stock adjustments. • Verified and reconciled purchase orders against actual vendor invoices for procurement accuracy. • Tracked, managed, and responded to multiple orders simultaneously while ensuring accuracy of projects are maintained within ServiceNow. • Worked with the cross-functional project team to ensure project objectives are met and deliver high-quality results. • Managed license provisioning and renewals for IT projects. • Updated the Products Hub directory to reflect new products or solutions as they become available. • Performed User Acceptance Testing (UAT) on the procurement process in the FinOps system prior to its go-live. • Handled data cancellation and customer offboarding for data services and managed services. • Assisted in provisioning training and education of other departments or individuals in the company as needed. • Answered customer enquiries via phone, ticketing, and email. • Provided administrative support to the Procurement Head, Product Manager, Commercial Manager, and Contracts Manager. • Collected all contractual information from customers across tiers 1 to 4 to support the ServiceNow go-live. • Collaborated closely with the transition manager to conduct commercial reviews for service cancellations and customer offboarding.
• Quality Controller II for Knowable Contracts Analytics

  Reed Elsevier Philippines

  2021.05-2023.02

  (2 years)

  • Performed Quality Control tasks and Quality Control validation. • Collaborated on Root Cause Analysis (RCA) and worked with supervisors in creating an action plan. • Identified improvement opportunities and demonstrate improvement or process changes. • Delivered process training, including calibrations, refresher sessions, hands-on shadowing, and other instructional methods, while also offering ongoing production support. • Facilitated peer assistance to enhance team productivity and accuracy.
• Contracts Analyst I for Knowable Contracts Analytics

  Reed Elsevier Philippines

  2020.11-2021.04

  (6 months)

  • Analyzed and extracted relevant information from contracts. • Identified potential documents and process flaws based on internal policies. • Provided reports based on contract information.

Educational experience

• St. Vincent Ferrer Seminary

  Philosophy

  2015.06-2020.04

  (5 years)

  Graduated Cum Laude with a strong background in philosophy, critical thinking, and communication. The program combined rigorous philosophical training with practical courses in education, research, and technology.

Languages