Work experience

• Advanced Financial Crime Investigator

  BMO

  2025.06-Current

  (3 months)

  Using tools such as TSYS and CITRIX to identify and investigate fraudulent activity on Debit and Credit Cards Investigate and analyze financial crime cases to create reports with insights to fraud response processes, fraud trends and recommendations. Coordinate with FIST team on incident resolution regarding possible fraud cases Ongoing monitoring of Fraud BLOCKS on dormant/non responsive cases and analyzing appropriate response/action taken to resolve the case.
• Senior Credit Analyst

  Hyundai Capital Canada

  2024.02-2025.05

  (a year)

  Adjudicate and analyze over 65 Auto Finance Loan/Lease applications daily for consumer and commercial applicants within assigned credit limit and facility using DeFi LOS, DealerTrack and Route1 while maintaining strong attention to detail with a strong monthly compliance rating of 100% Analyze Financial Statements to assess business’ overall financial health, profitability, and sustainability while evaluating trends in income, expenses and obligations in consideration for Auto Financing and Lending Review and analyze junior associates’ requests for credit and risk exceptions outside of their assigned capabilities and provide coaching when applicable Establish strong relationships and actively present catered solutions and guidance to Business Development Managers- Regional Sales Managers, for Dealership escalations and appeals Demonstrated strong leadership and problem solving skills to maximize productivity and efficiency in a high volume environment with tight timelines
• Credit Analyst

  TD Canada Trust

  2021.05-2024.03

  (3 years)

  Adjudicated and processed 48 applications daily consisting of New Credit Line requests, Loans, Increases, and Security Releases within the assigned credit limit of up to $50 000 Consistently collaborated as a team to streamline credit requests and provide backup support to succeed together Demonstrate strong knowledge of bank lending products and services to generate credit analysis reports in order to rationalize and justify lending recommendations. Delivered legendary customer experience by aligning financial solutions with client needs while maintaining risk and compliance standards at 100% rating
• Credit Analyst

  Hyundai Capital Canada

  2023.03-2024.02

  (a year)

  Adjudicate and analyze Auto Finance Loan/Lease applications for consumers within assigned credit limit of $65000 with a daily average of 50 applications Analyzed and compared applicants’ income documentation with credit bureau data to identify potential risks in affordability, serviceability and accuracy for lending Acted as a key point of contact for dealership inquiries, ensuring smooth and concise communication and resolution for Auto Finance Loan/Lease concerns. Participated in Team and Departmental meetings/town halls, addressing policy changes, credit processes and risk findings Proactively stepped in to support the DealerCare and Funding team during staffing shortage, ensuring continuity of operations, while simultaneously upholding existing responsibilities within Credit.
• Primary/Advanced Account Specialist

  TD Canada Trust

  2019.09-2021.03

  (2 years)

  Recovered Past-due Accounts through both inbound and outbound client communications Engaged clients to understand delinquency causes and offered personalized solutions to support repayment Managed a diverse portfolio of delinquent accounts, including credit cards, and mortgages on a national scale Executed daily collections strategies efficiently while maintaining a strong focus on client experience and compliance
• Shift Supervisor

  Starbucks

  2019.03-2019.09

  (7 months)

  Led daily store operations including opening/closing duties, team deployment, and real-time coaching to ensure smooth shifts and exceptional customer service Built strong partner relationships to foster a welcoming “third place” environment and deliver memorable customer service Ensured compliance with cash handling procedures and maintained accurate financial records Role modeled Starbucks’ values and operational standards to drive team engagement and uphold brand integrity.

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