Paul Francis

Customer Success Manager@MY Compliance Management Limited
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Summary

Successful Customer Service and Sales Manager. I am a conscientious, professional individual with over ten years’ experience in financial services/administration / customer service and sales including some at managerial level. I am able to adapt quickly to new roles and responsibilities with a flexible approach to given tasks. I have the ability to work well within a team environment or use my initiative dependent on the situation. I also have the ability to inspire others to work to their optimum. As a committed individual with excellent time management skills, I always ensure that I demonstrate commitment in all tasks. I excel in the ability to use new knowledge and experience and apply it practically to complete the job or solve the problem at hand. On-going achievements have been recognised through quality scores and in-house awards including recognition certificates and bonuses. I am computer literate and highly efficient in several Microsoft programs including Excel, PowerPoint, Outlook and Word with a proven record of quickly learning to utilise new database systems.

Work experience

  • Customer Success Manager

    MY Compliance Management Limited
    2024.01-Current(3 years)
  • Customer Success Analyst

    Alcumus
    2022.05-2024.01(2 years)
  • Customer sales and retentions advisor

    SSE Renewables
    2021.06-2022.04(a year)
  • Customer Support Advisor

    Serco
    2021.02-2021.06(5 months)
  • PPI Complaints Administrator

    Lloyds Banking Group
    2020.01-2020.08(8 months)
  • Administration Manager

    Astutis Ltd
    2018.11-2019.05(7 months)
  • Assistant Manager

    V12 Retail Finance Limited
    2017.02-2018.10(2 years)
  • PPI Complaint Handler

    Lloyds Banking Group
    2012.05-2017.02(5 years)

Educational experience

  • Swansea Metropolitan

    Qualified Teacher Status, EDUCATION, Passed
    2010.01-2011.01(a year)
  • University of Glamorgan

    Bachelor’s Degree, History, 2.1
    2001.01-2003.01(2 years)
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