Summary

Work experience

• Technical Purchasing & Procurement Specialist

  Arma Int'l Ship Supply Inc.

  2024.02-Current

  (2 years)

  -Daily communication with vessel and customers via e-mail and phone. ( English ) -Preparing RFQ for the incoming inquiries directly from Vessels/Customers via Excel, procurement portals ( Procuceship, Shipserv etc. ) -Generating Purchase Orders for vendors through ARP(ERP) system. -Market searching, analyzing/sourcing Technical Goods that meets the customers' inquiry. (including quality control check of the maritime goods) [ Stationary, Deck Store, Electric, Engine, Cabin, Wire/Rope, Medical, Deck(Consumable) etc. ] -Providing excellent communication with the local vendors to maintain the mutual relationship. -Negotiating Costs, Payments/Delivery Terms with the vendors to minize the total cost and reduce time. -Liaising with other departments such as Operation, Accounting, Finance, Boarding, Marketing etc. Warehouse in order to execute the payments to the vendors, making time-arrangement to make sure that the goods are onboard in time and make sure that the most suitable item meets the customers' expectation. -Preparing and submitting Material Declaration(MD), SDoC(Supplier'sDeclaration of Conformity) through various portals ( Metizone, Verifavia, Nautiluslog etc. ) -Pre-control and final control of the invoices that are invoiced by vendors. -Knowledge of MarineTraffic, VesselFinder
• Sales Specialist

  EGEMEN INTERNATIONAL

  2023.08-2024.02

  (7 months)

  Participating in expos in order to generate publicity of the company products and executing meetings with existing and possible future customers. -Responding and assisting Customers through several communication channels such as phone, mail. -Generating proforma invoice and quoting purchase orders of the customers through Netsis. -Following up on Customer payments and processing them into internal systems. -Liaising with other departments such as Production, Quality Assurance, Finance, Accounting, Warehouse, Outsource Forwarders, Customs Officers as required to resolve Customer's issues and make sure that customers receive their goods in time. -Preparing neccesary documents regarding export operations such as Commercial Invoice, Packing List, E-invoice for pickup and directing it to customs. -Executing online and in-person business meetings with Customers and interpreting for CEO from English to Turkish and Turkish to English through several tools such as Zoom, Teams. -Taking part in finding new companies in order to import raw materials and spare parts from all over the world. -Making hotel reservation and purchasing ticket for business trips. -Managing social media account of the company. Amazon
• Senior Vendor Associate NA & EU5

  AMAZON

  2022.08-2023.09

  (a year)

  -Providing prompt and efficient service to Amazon Vendors. -Acting as the primary interface between Amazon and our Vendors and providing support about their catalog, finance, transportation and analytics issues. -Addressing chronic system issues, providing process improvements, developing internal documentation and communication between related teams. -Working on NA, EMEA (Turkey included) and EU5 marketplaces cases. -Improved overall team metrics by analyzing quantitative and qualitative data and found solutions for root causes of the issues.
• Guest Relation Manager

  RAYMAR HOTELS

  2022.06-2022.09

  (4 months)

  -Handling complaints and trying to resolve concerns that guests raise with. -Developing the reputation, customer loyalty and market standing of the hotel by providing a high level of customer care, assistance and recognition. -Making sure rooms are prepared on time for guest check-in. -Co-ordinating check-ins and check-outs to make sure that no customers are kept waiting too long and that there is never too much of a queue at the front desk. -Coordinating and manage communication between guests and staff. -Appraising team’s performance and produce reports. -Examining activities logbook, assign tasks appropriately and implementing control schedule daily. -Taking part in Sales by organizing special dinners and activities. AssisTT
• Senior Customer Service Representative

  Turkish Airlines Project

  2020.05-2022.07

  (2 years)

  -English/Turkish - Communicating with passengers and partners regarding the operation of the airline project. - Proving the excellence of our partners through precise, understanding, and thoughtful communication at the Turkish Airlines project. -In order to solve the complaint cases of customers, making data entries through CRM programs(PEGA). -Assisting frequent/premium flyers in Elite Line as booking tickets, providing refunds, and mile transactions through Quickres and CRM programs. -Informing the administration team through e-mails. -Checking the flow control of the flights through ATOM and informing customers and the back office team regarding customer cases. -Calculating the combination of the fare bases and prices that are based on company policy. -Informing passengers and leading the complaint cases as per IATA and NOTAM
• Sales Representative/Rayon Responsible

  FLO

  2019.04-2020.01

  (10 months)

  Pehlivanoğlu Et
• Intern

  Migros Et Entegre

  2018.05-2018.07

  (3 months)

  .
• Food Engineer / Intern

  Green Garden Suit

  2017.06-2017.09

  (4 months)

  .
• Front Office Supervisor

  Green Garden Suites

  2016.01-2017.02

  (a year)

  -Supporting and assisting team members in handling guest inquiries and requests and in resolving guest complaints. -Conducting daily briefing sessions to ensure Front Office employees are fully conversant with all areas of the hotel operation. -Assisting with mentoring, coaching, hiring, and discipline as needed to team members of the Front Office. -Manage and schedule a staff of 10 including reservation agents, front desk agents, and bell boys. -Responding to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner. -Obtaining Front Office Log Book and take note of all daily happenings at the Front Desk and taking actions to resolve them. -Executing meetings with Responsible of Tour Guides to meet question requests.
• Night Auditor

  ARK SUITES HOTEL

  2015.04-2015.10

  (7 months)

  - introducing the hotel to customers. - Checking in and out the customers of the hotel and making the data entries through CRM programs and Athena -Leading bellboys for assisting customers. - Assisting customers who require assistance

Educational experience

• celal bayar universitesi

  Food Engineering

  2012.08-2016.07

  (4 years)

  .

Languages

Certificates