Summary

Work experience

• Overseas Business Regulations Manager | 海外服务规章经理 for the Western Balkans region (Serbia 塞尔维亚 / Croatia 克罗地亚 / Bosnia and Herzegovina 波斯尼亚和黑塞哥维那 / Montenegro 黑山)

  Temu | 拼多多 Pīnduōduō

  2024.05-Current

  (2 years)

  Temu is an online marketplace that connects consumers with millions of sellers, manufacturers, and brands around the world, with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and sellers to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts, in 2022. ● Coordinate overseas business operations by analyzing user behavior, market, logistics, localization, and service data to identify bottlenecks and propose practical improvements. ● Translate business requirements and customer feedback into operational rules, workflow updates, and execution plans for internal teams. ● Work closely with customer service, logistics, and other stakeholders to track issues, monitor progress, and ensure timely resolution of operational exceptions. ● Prepare reports focused on customer satisfaction rate, service quality, and process optimization to support decision-making and continuous improvement. ● Manage BPO teams for the Western Balkans region (Serbia, Croatia, Bosnia & Herzegovina, and Montenegro), including coordination, training support, and performance follow-up. ● Support hiring and onboarding of new employees and help maintain clear task division, accountability, and communication across teams. ● Act as a bridge between overseas needs and China-side execution, ensuring priorities are translated into operational action. https://www.temu.com/
• Vacation Services Coordinator

  100 m² Apartment in the Diplomatic Area @ AirBnB | Trip.com | Booking.com

  2023.07-2026.01

  (3 years)

  I oversaw, operated, and managed the digital presence and booking operations for my family's homestay across multiple platforms (Airbnb, Trip.com, and Booking.com). My responsibilities included managing listings, handling all reservations and guest communication pre-arrival, synchronizing calendars and pricing across platforms, processing payments, and ensuring seamless coordination between the online booking process and the on-site guest accommodation managed by my father. Property score: 9.7/10 https://www.airbnb.com/h/draganic-apartments-dedinje https://www.trip.com/hotels/belgrade-hotel-detail-110737250/100-m-apartment-in-the-diplomatic-area-of-belgrade-serbia/ https://www.booking.com/hotel/rs/100-m2-flat-in-a-diplomatic-area.html
• Business Development Representative

  BNG Flange Group

  2019.02-2021.08

  (3 years)

  A team of foreign professionals specialized in all kinds of industrial piping components: flanges, fittings, pipes, spools, steel plates, valves, etc. Since 2015, BNG (Bohemian National Grade) has been manufacturing and supplying industrial equipment for leading companies in the oil, gas, water, chemical, renewables, automotive, mining, and other sectors. We are trusted to deliver high-quality flanges, fittings, pipes, steel plates, and spools, as well as other related components, to our customers worldwide. Our family-run business maintains European standards and services while striving to meet our customers’ rigorous demands and requirements. Through our strict supply chain and quality control measures, we only source traceable raw materials for our stainless steel, carbon steel, alloy steel, and exotic alloys. BNG Flange Group only partners with the most qualified and reputable suppliers and manufacturers who meet the certification needs of our clients. Our professional quality standards ensure that every step of procurement and production is monitored and documented. This, along with our flexible logistics solutions, customized our clients' schedules. ● Coordinated daily operations between international clients, Chinese suppliers, and internal teams for industrial export business. ● Supported order follow-up, shipment coordination, and issue resolution to keep operations on schedule. ● Monitored supplier communication, delivery progress, and process quality to reduce delays and improve reliability. ● Helped organize operational workflows and maintained accurate communication across teams handling logistics and customer requirements. ● Built practical experience in cross-border business execution, deadline management, and coordination under pressure. https://www.bngflgroup.com/
• Sound Engineer | Project Manager

  Underground Studios, L.L.C.

  2016.12-2018.12

  (2 years)

  Company for Consulting and Management in the Audio Industry and Music Production ● Managed projects, timelines, and client communication in a fast-paced audio/music production environment. ● Coordinated schedules and resources while maintaining quality and meeting deadlines. ● Developed strong planning, problem-solving, and project management skills.
• Inside Sales Representative

  Benny's, Inc.

  2016.05-2017.09

  (a year)

  Southern New England Retailer, since 1924. Massachusetts, United States of America

Educational experience

• University of International Business and Economics (UIBE), Beijing | 对外经济贸易大学，北京

  International Business and Cross-Border E-Commerce | 国际商务及跨境电子商

  2021.09-2024.05

  (3 years)

  ● Cross-border eCommerce ● International Business ● Logistics ● Supply Chain ● Intercultural Communications ● Human Resources

Languages

Certificates

Skills