Summary

Work experience

• Overseas Business Regulations Manager | 海外服务规章经理 (Serbia 塞尔维亚 / Croatia 克罗地亚 / Bosnia and Herzegovina 波斯尼亚和黑塞哥维那 / Montenegro 黑山)

  Temu | 拼多多 Pīnduōduō

  2024.05-Current

  (2 years)

  ● Responsible for conducting user research in the target market or country, and providing professional recommendations to assist the team in optimizing rules and processing procedures to enhance customer satisfaction rates; ● Collaborating with the entire customer service team to collect, research, and analyze business-related data, and to provide analysis and optimization reports; ● Responsible for translating and proofreading text of knowledge bases, service rule processes, etc; ● Managing BPOs, projects, and operations for the former-Yugoslavia region in the Balkans, including Serbia, Croatia, Bosnia & Herzegovina, and Montenegro; ● Assisting with interviewing, assessing, hiring, and training newly hired foreign employees.
• Vacation Services Coordinator

  100 m² Apartment in the Diplomatic Area @ AirBnB | Trip.com | Booking.com

  2023.07-2026.01

  (3 years)

  I oversee, operate, and manage the digital presence and booking operations for my family's homestay across multiple platforms (Airbnb, Booking.com, and Trip.com). My responsibilities include managing listings, handling all reservations and guest communication pre-arrival, synchronizing calendars and pricing across platforms, processing payments, and ensuring seamless coordination between the online booking process and the on-site guest accommodation managed by my father. Property score: 9.7/10 airbnb.com/h/draganic-apartments-dedinje https://www.booking.com/hotel/rs/100-m2-flat-in-a-diplomatic-area.html https://www.trip.com/hotels/belgrade-hotel-detail-110737250/100-m-apartment-in-the-diplomatic-area-of-belgrade-serbia/
• Business Development Manager

  BNG Flange Group

  2019.02-2021.08

  (3 years)

  A team of foreign professionals specialized in all kinds of industrial piping components: flanges, fittings, pipes, spools, steel plates, valves, etc. Since 2015, BNG (Bohemian National Grade) has been manufacturing and supplying industrial equipment for leading companies in the oil, gas, water, chemical, renewables, automotive, mining, and other sectors. We are trusted to deliver high-quality flanges, fittings, pipes, steel plates, and spools, as well as other related components, to our customers worldwide. Our family-run business maintains European standards and services while striving to meet our customers’ rigorous demands and requirements. Through our strict supply chain and quality control measures, we only source traceable raw materials for our stainless steel, carbon steel, alloy steel, and exotic alloys. BNG Flange Group only partners with the most qualified and reputable suppliers and manufacturers who meet the certification needs of our clients. Our professional quality standards ensure that every step of procurement and production is monitored and documented. This, along with our flexible logistics solutions, customized our clients' schedules. https://www.bngflgroup.com/
• Project Manager | Audio Engineer

  Underground Studios, L.L.C.

  2016.12-2018.12

  (2 years)

  Company for Consulting and Management in the Audio Industry and Music Production

Educational experience

• University of International Business and Economics (UIBE), Beijing | 对外经济贸易大学，北京

  International Business and Cross-Border E-Commerce | 国际商务及跨境电子商

  2021.09-2024.05

  (3 years)

  ● Cross-border eCommerce ● International Business ● Logistics ● Supply Chain ● Intercultural Communications ● Human Resources

Languages

Certificates

Skills