Oei's Resume

Oei

Operations & Administration

Female

35 y/o

Customer Representative/Business Specialist/Assistant/Business Manager/Supervisor/Sales Operations/Sales business analysis/VP of Operations/Chief Operating Officer/Customer Service Specialist/Customer Service Manager/Supervisor/Executive Director/Business driver/Document clerk/Sales Administration/Back Office/Business Data Analysis/Event Planning/Activity Execution/Vice President/Deputy General Manager/Assistant General Manager/General Assistant (Executive Level)/Head of branch/representative office/Member/VIP Management/Administrative Manager/Supervisor/Office Director/Administrative Specialist/Assistant/Administrative Logistics/General Affairs/Other administrative positions/File Management/Logistics Director/Logistics Manager/Supervisor/Logistics Specialist/Assistant/Logistics Planning/Transport Management/Logistics Operations/Logistics/warehousing scheduling/Warehouse Management/Warehouse Manager/Supervisor/Project Manager/Supervisor/Project Director/Process Management

Live in Indonesia

Nationality Indonesia

Summary

I am a Business Analyst with 12+ years of experience improving operational performance across construction, retail distribution, and digital environments. I have driven efficiency gains of up to 10–20% through KPI tracking, structured reporting, and data driven decision frameworks. With hands-on expertise in SQL, Excel modeling, Python, Tableau, and Power BI, I specialize in translating operational and financial data into actionable insights that support leadership decisions and improve execution across cross-functional and remote teams. I am passionate about using data to create clarity, drive performance, and support scalable business growth.

Work experience

Vice Director
Grace Utama
2018.02-Current
(8 years)
Managed daily operations, scheduling, and coordination across multiple projects, ensuring timely completion and smooth executionCommunicated with clients, vendors, and internal teams to ensure smooth execution Communicated with clients, vendors, and internal teams to maintain strong relationships and project alignment Monitored project progress and prepared reports to improve operational efficiency Organized workflows and supported task delegation to enhance team productivity Ensured deadlines, documentation, and deliverables were completed accurately and on time Handled administrative tasks including scheduling, reporting, and communication support in a fast-paced environment
Assistant Director
Vivo Mobile East & North Kalimantan
2017.02-2018.02
(a year)
Supported regional retail and distribution operations across assigned territory. Managed warehouse, stock movement, and delivery coordination to maintain inventory accuracy and timely distribution. Coordinated with distributors and retail partners to optimize supply flow and reduce operational discrepancies. Worked with cross-functional teams and handled remote coordination Managed communication through digital tools and messaging platforms
Game Operations Supervisor
Westlake Technologies Co., Pte. Ltd.
2015.03-2018.01
(3 years)
Managed live operations across 4 online games (2 web, 2 mobile), ensuring platform stability and user experience. Designed weekly, monthly, and annual engagement events to improve player retention. Monitored gameplay integrity and enforced compliance against misconduct and fraud. Handled high-volume player support and issue resolution. Worked with cross-functional teams and handled remote coordination Managed communication through digital tools and messaging platforms

Educational experience

RevoU
Full Stack Data Analytics
2025.10-2026.02
(5 months)
Learn and perform data analytics step by step process by understanding the business problems, and mastering several BI tools such as SQL, Python, Spreadsheet, and data visualization tools (Tableau)
Vexa Dinamika Teknologi
3D Design & Visualization (SketchUp, V-Ray, Enscape)
2024.02-2024.02
3D, Interior & Exterior Designs Build and execute end-to-end design visualization processes, from fundamental modeling concepts to advanced rendering and immersive technologies, leveraging SketchUp, V-Ray, Enscape, LayOut, Augmented Reality, 3D Virtual Tours, AI tools, and strategic advertising & communication frameworks for designers.
Pelita Harapan University Surabaya
School - Management
2011.08-2013.03
(2 years)
Studied Management with emphasis on business operations, coordination, and data analysis. Developed strong organizational, analytical, and communication skills through academic projects and presentations. Experienced in using tools such as Microsoft Excel for data processing and reporting.