Work experience

• Digital Marketing Consultant Trainee

  TDCX Malaysia

  2026.01-2026.03

  (3 months)

  Completed intensive onboarding and product knowledge training focused on digital advertising, search platforms, and ad policies. Studied standardized workflows for technical troubleshooting, policy compliance, and campaign account management. Practiced customer interaction scenarios in English, focusing on clear, professional communication and immediate problem solving.
• Customer Support Specialist (Thai Speaker)

  Teleperformance Indonesia

  2024.02-2025.07

  (a year)

  Provided empathetic, high-quality customer support to Thai-speaking clients via live chat and digital channels, maintaining Quality Assurance scores. Troubleshot technical issues, including login errors, account authentication, and platform access, strictly adhering to Standard Operating Procedures (SOPs). Managed end-to-end account and billing inquiries, processing complex transactions and customer verification safely and accurately. Handled ticket logging, tracking, and resolution within CRM systems (ByteHi), ensuring full SLA compliance and data confidentiality. Collaborated effectively with cross-functional support teams and escalated complex technical issues to higher tiers for timely resolution. Communicated effectively in English within an international team environment while managing native Thai support operations. Customer Support & E-Commerce Operations
• Operation all rounder

  Shopee Platform (Self-managed)

  2022.08-2024.01

  (a year)

  Handled customer inquiries regarding products, orders, payments, and delivery issues across e-commerce channels. Coordinated with logistics providers and internal teams to resolve issues and support smooth order fulfillment. Maintained accurate product and customer records to ensure operational efficiency.

Educational experience

• Khon Kaen University

  International Marketing

  2018.08-2021.06

  (3 years)

  Business Administration

Languages

Certificates