Work experience

• Client Activation Sales Specialist

  Indeed

  2025.03-Current

  (9 months)

  . Present tailored product offerings, demonstrating value and ROI to support hiring goals Foster long-term client relationships by delivering exceptional service and support •Optimize client accounts for performance and feature adoption, maximizing results Maintain high productivity and contribute to team success
• Customer Service Specialist

  Eurowings

  2018.10-2025.02

  (6 years)

  Resolved customer issues using strong interpersonal and conflict resolution skills Handled complaints with professionalism, ensuring positive customer outcomes Provided expert support by leveraging in-depth product knowledge and service expertise
• Sales Agent

  Marketingfaktur

  2018.08-2020.09

  (2 years)

  Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions Understood store goals and used upselling and cross-selling techniques to achieve targets o Communicated with potential and existing customers in-person, over tclephone and via wcbchat.

Educational experience

• Fontys Hogeschool

  International Marketing

  2016.09-2018.06

  (2 years)

  Studied International Marketing
• Hermann-Bose-Gymnasium - Germany

  A-Levels

  2008.08-2016.06

  (8 years)

  A Level Certificate

Languages

Certificates

Skills