Summary

Work experience

• Assistant Manager

  Flavor Dash-Karachi

  2024.09-Current

  (a year)

  • Supervised high-volume QSR operations with a strict focus on speed, precision, and consistent product quality. • Enforce rigorous food safety, hygiene, and HACCP standards, ensuring all processes meet brands hygiene and safety requirements. • Lead and develop team members through continuous training, coaching, and performance monitoring to maintain brand–level service discipline and customer care. • Maintain efficient production flow, accurate portioning, and equipment readiness to ensure peak-hour performance without compromising quality. • Oversee inventory management, stock rotation, and wastage control using tight cost-control methods. • Resolve guest concerns with professionalism, ensuring quick recovery and a positive customer experience consistent with brand hospitality values. • Support shift planning, manpower deployment, daily audits, and operational reporting while ensuring full compliance with SOPs and brand standards.
• Shift Supervisor

  Americana

  2023.03-2024.05

  (a year)

  • Led and coordinated a team of 10–15 staff, streamlining shift processes to significantly improve production speed and overall operational efficiency. • Achieved 100% product consistency by introducing quality control checkpoints and coaching staff on Hardee’s production standards. • Reduced production waste by 20% within 6 months through improved handling techniques and tighter raw-material controls. • Maintained 100% food safety and HACCP compliance during internal and third-party audits, reinforcing a strong brand reputation. • Onboarded and trained 15+ new employees, accelerating their learning curve and boosting shift productivity. • Introduced structured pre-shift huddles that strengthened communication and cut daily production errors by 30%. • Collaborated with logistics and store teams to enhance order accuracy and readiness, ensuring smooth restaurant operations.
• Shift Supervisor

  karak mqanes cafe restaurants-doha, qa

  2019.11-2022.11

  (3 years)

  * Drove a 40% increase in revenue via strategic menu planning and upselling. * Reduced operational expenses by 10% through targeted cost-control initiatives. * Streamlined kitchen operations, improving service speed by 50%. * Conducted inventory assessments, reducing stockouts by 20%.
• Shift Manager

  Pizza Hut Pakistan Inc-Karachi

  2018.08-2019.05

  (10 months)

  * Managed daily operations, inventory, staff schedules, and customer service. * Introduced food cost control measures that saved 10% in expenses. * Maintained health and safety compliance across all departments.
• Business development executive

  Chinese Fusion Eatery-Karachi

  2017.02-2018.07

  (a year)

  • Spearheaded initiatives to expand market reach and drive sales for a Chinese fusion eatery in Karachi. • Identified and pursued new business opportunities, including corporate partnerships and catering services. • Conducted market research to identify trends and inform business growth strategies
• Commis Chef

  Lal Qila-Karachi

  2015.05-2017.01

  (2 years)

  * Supported chefs in food prep, cooking, and plating during high-volume hours. * Ensured hygiene compliance and improved dish presentation standards.
• Kitchen Assistant

  Gloria Jean's Coffees-Karachi

  2014.11-2015.04

  (6 months)

  * Assisted with food prep and maintained kitchen cleanliness. * Supported inventory restocking and food safety compliance.

Educational experience

• universita bocconi-milano mi

  Hospitality Management (Food & Beverages Management)

  2024.05-Current

  (2 years)

  Online course in Hospitality Management
• Pakistan Institute of Tourism & Hotel Management-Karachi

  Culinary Arts (Advance Diploma Food Production)

  2012.07-2014.09

  (2 years)

  Culinary course and hotel management
• Aligarh Institute of Technology-Karachi, PK

  Electronics Engineering (Diploma in Electronics Engineering)

  2005.05-2008.08

  (3 years)

  Diploma of Associate Engineer

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