Work experience

• IT Support Engineer

  UGCC LTD KUWAIT

  2026.01-Current

  (5 months)

  • Provide comprehensive technical support for 150+ end-users, managing a diverse hardware and software environment including desktops, laptops, printers, and network devices. • Installed and configured hardware and software for 150+ end-users, successfully reducing deployment time by 25%. • Resolved 95% of complex technical issues within SLA frameworks for 150+ end-users, consistently improving overall user satisfaction through efficient helpdesk ticket management. • Manage the end-to-end resolution of 25+ daily helpdesk tickets for 150+ users, ensuring consistent SLA compliance for hardware and software issues across the organization.
• IT Administrator

  Wipro

  2023.12-2026.01

  (2 years)

  • Administer Windows Server and Linux environments for a user base of 80+, ensuring cross-platform stability and continuous systems integration. • Administered Active Directory users, groups, permissions, and group policies for 80+ users, achieving a 30% reduction in access-related security and permissions issues. • Resolved 20+ complex technical incidents weekly via ServiceNow, ensuring strict adherence to enterprise ITIL standards and operational workflows.
• IT Support Engineer

  Dbrains Info Systems

  2022.01-2023.01

  (a year)

  • Resolved 90%+ of infrastructure and end-user support tickets on first contact, significantly enhancing organizational desk efficiency. • Maintained and monitored AWS and GCP cloud services to ensure high system availability, data integrity, and operational stability. • Decreased recurring technical infrastructure anomalies by 20% through proactive troubleshooting and root- cause analysis across AWS and GCP cloud environments.
• Network Systems Engineer

  Synnefo Solutions

  2021.01-2022.01

  (a year)

  • Configured and optimized secure LAN/WAN networks and virtual private networks (VPNs) for multiple corporate client environments. • Optimized network uptime to 99% by performing consistent automated monitoring and strategic maintenance across LAN, WAN, and VPN infrastructures. • Reduced network downtime incidents by 30% utilizing proactive multi-tiered network support methodologies.

Educational experience

• Government Polytechnic College

  Computer Engineering

  2018.09-2021.09

  (3 years)

  Computer engineering

Languages