Work experience

• Guest Service Associate

  Oberoi Hotels and Resorts

  2024.02-Current

  (2 years)

  Housekeeping Attendant (Morning Shift) - Maintained guest rooms to luxury standards with precision and speed during high-occupancy mornings - Delivered personalized service for early check-ins and guest requests - Supported late checkout procedures and coordinated with front office for smooth transitions - Recorded room status updates and coordinated with housekeeping control - Managed Lost & Found documentation and guest follow-ups. Turndown Attendant - Performed elegant turndown service: refreshed linens, adjusted lighting, placed amenities, and ensured a serene sleep environment - Personalized evening setups for VIPs and returning guests based on preferences - Coordinated turndown timing with guest schedules and front office updates - Delivered discreet and thoughtful service to enhance guest comfort and satisfaction. Night Attendant (Housekeeping) - Provided discreet overnight guest support, handling late-night requests and replenishments - Conducted safety checks, reported maintenance issues, and ensured readiness for early departures - Assisted with linen inventory, trolley setup, and deep cleaning tasks during low-traffic hours - Maintained calm and professional demeanor during emergencies and escalations. Housekeeping Desk Attendant - Coordinated room assignments, guest requests, and shift handovers using Opera PMS - Acted as communication hub between housekeeping, front office, and engineering teams - Logged maintenance issues, tracked Lost & Found, and ensured timely room readiness - Managed inventory of linen, guest supplies, and housekeeping equipment - Supported daily briefing documentation and shift performance tracking
• Customer Service Representative

  Teleperformance

  2022.05-2023.06

  (a year)

  Provided frontline support via chat and voice channels for order tracking, payment issues, and services escalations. Communicated efficiently with internal teams and external partners to ensure timely resolution and customer satisfaction. Processed refunds and documented cases with attention to confidentiality and compliance. Surpassed KPIs for resolution rate, professionalism, and response time in a high-pressure setting.
• Industrial Trainee

  Shangri-la Eros Hotel

  2021.07-2021.12

  (5 months)

  including guest registration, room assignments, and responding to guest inquiries and complaints. Oversaw housekeeping duties to ensure the cleanliness and appearance of the hotel, as well as servicing and replenishing guest rooms promptly. Developed strong communication and problem-solving skills while providing exceptional service to guests. Assisted in maintaining luxury guest rooms and public areas Supported senior housekeeping staff in daily operations Learned brand standards and guest service protocols in a five-star environment

Educational experience

• Jamia Millia Islamia University

  Bachelor of Hotel Management

  2020.09-2024.08

  (4 years)

  Hospitality management

Languages

Certificates