Mohamed

Online customer / Technical Support
Male31 y/oSolution/Customer Success/Customer Service Manager/SupervisorLive in LibyaNationality Libya
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Work experience

  • Educational Consultant | Facilitator

    INTERSOS - Humanitarian Organization | Libya
    2023.07-2024.12(2 years)
    Curriculum Alignment with local educational frameworks. Teacher Training & Community Engagement Successfully enrolled over 40 child from IDPs, Refugees to school 11/2023-01/2024 DOB: 06/02/1992
  • Education Project Technical Assistant

    Refugee Council - Benghazi
    2024.01-2024.05(5 months)
    Assist with the implementation of the education project. Supervised youth (TVET, English language programme, life skills) activities
  • MENA Technical Support Team Lead

    TEAMWHALE
    2020.08-2022.07(2 years)
    MENA Team Lead for Technical Support Managers, providing leadership and guidance to a regional team. Manage and develop Technical Support Managers to ensure effective customer support and issue resolution. Monitor performance metrics and exceed targets for customer satisfaction and issue resolution. Develop training programs to enhance technical skills and knowledge of the team.
  • Technical Affairs Coordinator

    Ajdabiya Petroleum Institute
    2020.07-2022.07(2 years)
    Responsible for coordinating activities of 9 Technical Divisions. Manage resources, including workshops, and equipment allocation, for optimal divisional performance. Develop and implement strategic plans to enhance divisional efficiency and contribute to overall success. Monitor divisional performance and provide guidance to address challenges or issues. Play a key role in driving institute's success and maintaining divisional efficiency.
  • Chemistry Laboratory Supervisor

    Institute of Medical Professions
    2017.09-2018.07(a year)
    Analyze complex technical issues and provide innovative solutions. Provide technical support and guidance to teams and clients. Create and maintain technical documentation. Train and mentor junior team members.

Educational experience

  • Peter the Great Saint Petersburg polytechnic university, russia

    Energy Technology
    2018.08-2020.07(2 years)
    Graduated with Honors (Ranking: GPA 5.0 and with Distinction)
  • University of Benghazi, Libya.

    Chemical Engineering
    2009.09-2014.07(5 years)
    Percentage achieved (88.56%), and with Excellent overall classification of qualification.

Languages

Russian
Proficient
English
Proficient
Arabic
Native
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