Work experience

• Customer Service Manager

  Smouha Academy Center

  2017.12-Current

  (9 years)

  Coordinated daily operations and customer service activities. Resolved customer inquiries via email and live chat. Prepared operational reports and coordinated with internal departments. Maintained high service quality.
• Store Manager

  Water Filters Company, Riyadh

  2012.07-2017.09

  (5 years)

  Managed store operations and inventory control. Coordinated stock replenishment and supplier requirements. Supervised technicians and maintenance teams. Maintained inventory accuracy and operational records.
• Sales Manager

  Grandpa Farms

  2011.11-2012.05

  (7 months)

  Developed relationships with wholesalers and retailers. Coordinated customer orders and deliveries.
• Import & Logistics Coordinator

  E.G Kings Company

  2008.01-2011.11

  (4 years)

  Coordinated end-to-end import operations from China and Turkey. Managed supplier communication, quotations and shipment readiness. Coordinated with freight forwarders and customs brokers. Prepared Commercial Invoice, Packing List and Bill of Lading. Tracked shipments until final delivery. Negotiated pricing and delivery schedules. Coordinated customs clearance and import documentation. Managed inventory replenishment and shipment records. Business trips to China (4) and Turkey for supplier negotiations.
• Marketing Specialist

  New Look Company

  2005.08-2008.01

  (2 years)

  Managed marketing campaigns and customer acquisition.

Educational experience

• Alexandria University

  Commerce (Accounting)

  1998.09-2003.05

  (5 years)

  Accounting

Certificates