Work experience

• Sales Manager

  JA Solar

  2024.08-Current

  (2 years)

  Zagreb, Croatia As a Sales Manager at JA Solar, a Tier 1 manufacturer and distributor of solar panels, I am responsible for overseeing the regional market in the Adriatic and Balkan regions. My duties include: Developing and implementing sales strategies to achieve company goals and KPIs. Identifying and pursuing new business opportunities and partnerships within the region. Building and maintaining strong relationships with key clients and distribution partners. Conducting market analysis to stay updated on industry trends and competitor activities. Preparing and presenting sales reports, forecasts, and performance metrics to senior management. Coordinating with the marketing team to develop promotional materials and campaigns. Providing exceptional customer service and support to ensure client satisfaction and loyalty. 公司:E.ON Hrvatska 职位:Key Account Manager / Customer Operations / Complex energy 职位:solutions December 2023 - August 2024 (9 months) Zagreb, Croatia Key Account Manager - E.ON EIS | Customer Operations Drove B2B sales and spearheaded the implementation of sophisticated solar power plants and cogeneration solutions. Specialized in maintaining robust client relationships, leveraging upselling strategies with existing clients, and actively enhancing business performance through the acquisition of new clientele. Key Responsibilities: B2B Solution Implementation: Orchestrated the successful implementation of complex solar energy and cogeneration solutions, ensuring seamless integration and client satisfaction. Client Relationship Management: Cultivated and maintained key client relationships, fostering trust and delivering tailored solutions to meet their evolving needs. Upselling Strategies: Developed and executed upselling initiatives, consistently driving revenue growth by identifying opportunities within the existing client base. Business Development: Proactively expanded business horizons by acquiring new clients, establishing strategic partnerships, and enhancing the company's market presence. KPI's: Increasing Revenue Streams: Instrumental in expanding revenue streams through effective upselling strategies, contributing to a substantial increase in sales figures. Client Retention & Satisfaction: Played a pivotal role in maintaining high client retention rates by ensuring unparalleled service delivery and addressing client concerns promptly. New Client Acquisition: Proactive work on acquiring new clients, negotiating and closing deals to expand the company's portfolio and market reach.
• Enterprise Solutions Consultant

  KING ICT

  2022.04-2023.11

  (2 years)

  Zagreb, Croatia Sales Manager | Enterprise Solutions for Business Digitalization | Key Account Management Passionate about driving business transformation through cutting-edge enterprise solutions tailored to clients' needs. Proven track record collaborating within a dynamic activist organization, spearheading sales initiatives in conjunction with industry leaders like KING ICT. Key Responsibilities & Achievements: Orchestrated comprehensive sales strategies, fostering partnerships and optimizing client relationships to drive enterprise solution adoption. Collaborated cross-functionally to refine products, ensuring seamless alignment with client requirements and market trends. Expertise in the Croatian market while expanding footprint across regional and EU markets. Cultivated and managed key accounts, nurturing long-term relationships, and consistently surpassing sales targets. Highlights: Successfully negotiated and secured transformative deals with major clients, driving substantial revenue growth. Innovated sales approaches resulting in a notable increase in market penetration and brand visibility. Championed initiatives to streamline processes, enhancing sales efficiency and team productivity.
• Key Account Manager

  A1 Hrvatska d.o.o.

  2020.03-2022.03

  (2 years)

  Experienced B2B Sales Professional | Telecom & ICT Solutions Specializing in comprehensive communication solutions for corporate clients, including mobile and fixed telephony, internet, and bespoke technical solutions within the A1 telco portfolio. Sales Management Expertise: Successfully managed and nurtured relationships with 65 key corporate accounts, each with 100+ employees. Proven track record in acquisition, customer care, retention, and win-back strategies for B2B customers. Driving Digital Transformation: Passionate about providing tailored Telco&ICT solutions to meet corporate needs. Dedicated to guiding clients toward digital transformation, leveraging cutting- edge solutions to optimize their business operations. Technical Proficiency: Skilled in navigating and utilizing various internal enterprise systems to streamline sales processes and enhance customer service.
• Area Sales Manager

  HBO Adria

  2013.09-2019.10

  (6 years)

  Croatia As a seasoned professional, I spearheaded and managed the B2B and D2C distribution of services across the Republic of Croatia and Bosnia and Herzegovina. My multifaceted role encompassed pivotal responsibilities: Business Strategy and Financial Oversight: Led budget planning and held accountability for revenue within the operational sphere. Drove the acquisition of new business partners, fostering robust collaborations. Conducted negotiations with existing and prospective affiliates, securing multi- year partnerships to fortify our growth trajectory. Operational Enhancement and Business Development: Championed initiatives aimed at enhancing company operations. Orchestrated the identification and integration of new business partners and innovative tools pivotal to company advancement. Strategic Sales Campaigns and Presentations: Strategized, planned, and executed sales campaigns in collaboration with partners. Delivered impactful presentations to diverse audiences, both large and intimate settings, fostering engagement and driving results. Training and Relationship Management: Organized seminars and conducted sales training sessions across the region, empowering business partners with enhanced sales skills. Successfully built and trained sales teams for partners, achieving demonstrable success. Cross-Functional Collaboration and D2C Initiatives. Fostered close collaboration with multiple departments including marketing, technical, legal, and finance, ensuring alignment and synergy in operations. Strategically planned and executed direct-to-consumer sales and marketing campaigns, amplifying market presence and engagement. My tenure involved intricate relationship management, close collaboration across departments, and a relentless pursuit of growth opportunities. My track record showcases a blend of strategic vision, operational finesse, and a knack for nurturing enduring partnerships that drive sustained business success.
• Expert in improving sales channels

  Hrvatski Telekom

  2010.09-2013.08

  (3 years)

  Croatia Sales Process Enhancement Expert | Sales & Marketing Strategist | Customer Satisfaction Specialist Key Areas of Expertise: Sales Process Optimization: Overhauled existing processes and spearheaded the implementation of innovative sales strategies, specifically enhancing telesales channels. Sales Team Empowerment: Led intensive training sessions and collaborated closely with sales staff, driving sales promotion initiatives and achieving substantial improvements in sales outcomes. Project Management: Directed multifaceted sales and marketing projects, ensuring seamless execution and alignment with business objectives. Partnership Management: Fostered productive relationships with external telesales partners, strategizing and setting meticulous sales targets while meticulously tracking and analyzing sales performance. Customer Experience Enhancement: Prioritized internal customer satisfaction by implementing robust measures to address concerns and effectively manage customer complaints, resulting in enhanced overall customer satisfaction levels. Achievements: Engineered a dynamic sales process overhaul resulting in a X% increase in telesales effectiveness within [timeframe]. Elevated sales team performance by conducting targeted training sessions, leading to a Y% boost in sales figures. Successfully executed [specific project/initiative], yielding notable ROI and market expansion. Cultivated strategic partnerships with telesales partners, surpassing sales targets by Z% in [timeframe]. Implemented customer-centric protocols resulting in a significant reduction in customer complaints and an X% increase in overall customer satisfaction metrics.