Program Manager at Fortinet. TECHNICAL SUPPORT ENGINEER – CITRIX SYSTEMS I have over 9 years of experience working in the Service Industry. I was associated with Citrix as a Technical Support Engineer where my expertise includes System Administration, installation, configuration, monitoring, troubleshooting and maintenance of Citrix NetScaler and other applications in the related environment. I have also been part of Customer Service Team which involved interacting with customers via phone/email on a daily basis, assisting with general queries on Citrix licenses, understanding the customer’s requirement and troubleshoot/ provide resolution accordingly. My accomplishment includes: • Received Silver Award of the Quarter, Citrix Customer Service (Licensing Specialist) - Q3, FY15 • Awarded with the Employee of the Year, 2013 • For two times rewarded with the Spot Award, Citrix Customer Service (Licensing Specialist) - Q3/Q4, FY13 • Bagged Agent of the Quarter, Citrix Customer Service (Licensing Specialist) - Q4, FY11