4 years 6 months (2 years 11 months) Expert in the Recombinant Proteins Business Unit, specialising in the production of top-tier cytokines and growth factors designed for cell maintenance, expansion, differentiation, and signaling with a core focus on the Cell and Gene Therapy market. Focusing on the South UK and Novo Nordisk account. Whether conducting basic research or developing next-generation engineered cell therapies, you need to be able to rely on the quality and integrity of the recombinant proteins used in your experiments. As a premiere recombinant protein supplier and manufacturer, Thermo Fisher Scientific offers a large section of high-quality Invitrogen and Gibco brand proteins, including Gibco PeproTech proteins to meet these needs.

10 years 4 months (3 years 3 months) At PeproTech, I led both the Sales Operations and Inside Sales teams, driving commercial efficiency, team alignment, and customer engagement. I was responsible for optimising workflows, reporting, and performance through Salesforce CRM — introducing process improvements that enhanced collaboration and data visibility. During periods of significant challenge, including the COVID-19 pandemic and Brexit, I led initiatives to streamline operations and ensure business continuity. By improving system efficiencies and maintaining proactive customer communication, I helped safeguard supply reliability and a positive customer experience throughout disruption. Combining Salesforce administration expertise with hands-on leadership, I focused on empowering teams, driving operational excellence, and supporting sustained business growth in a fast-moving life sciences environment.

(3 years 8 months)

• Analysing shop and staff targets, revenue, percentages, and determining markups for job repairs. • Taking the lead in handling high-value sales transactions to successfully close business deals. • Overseeing all aspects of special orders to ensure smooth management. • Expertise in providing gold-for-cash estimates and managing payouts. • Orchestrating events strategically designed to attract and engage customers. • Conducting sales training sessions to enhance team skills and performance.