Work experience

• AP Accountant

  Sterling Outsourcing

  2024.04-Current

  (a year)

  • Accurately prepared and recorded journal entries to ensure accurate financial reporting and compliance with accounting standards. • Managed and allocated payments to vendors, ensuring timely and accurate processing of invoices and account balances. • Generated invoices for clients, ensuring correct pricing, terms, and billing details for seamless transactions. • Assisted in setting up invoicing processes for new contracts, ensuring that payment schedules and billing arrangements were correctly established and followed. • Managed weekly payment runs to ensure timely and accurate processing of payments. • Contributed to month-end and year-end closing processes, generating financial reports and assisting with audits as needed. • Managed financial accounts for companies with multiple entities across diverse international markets, including Australia, the US, the UK, and Germany. • Prepared journal entries on a weekly basis, ensuring accurate financial records and compliance with accounting standards.
• Account Assistant

  Shell Energy

  2022.05-2024.04

  (2 years)

  Managed refund processes eiciently, ensuring accurate and timely processing of refunds to customers • • Investigated refund requests, verifying eligibility and ensuring compliance with UK company policies and procedures. Assisted in training new team members on refund procedures and best practices. • Generated reports on refund activities, analysing trends and identifying areas for optimization. • • Conducted in-depth analysis of refund data to identify root causes of discrepancies and implement corrective actions. • Recorded payments, reconciliation of accounts, and the preparation of detailed reports to support financial analysis and improve debt recovery processes.
• Content Creator

  Shell Energy

  2021.10-2024.02

  (2 years)

  • Created and managed an internal mental health blog for employees, writing original weekly articles on wellness and productivity topics. • Conducted in-depth research to ensure informative, accurate, and engaging content. • Collaborated with HR and internal communications teams to align messaging with company initiatives. • Increased employee engagement through creative storytelling and personalized content strategies.
• English Tutor

  Private

  2018.08-2023.06

  (5 years)

  Assisted students in essay writing, creative writing, and structured composition to improve clarity and coherence. • Designed engaging lesson plans that incorporated games, storytelling, and interactive exercises to maintain student interest. • Prepared students for school exams, standardized tests, and assignments by improving their reading and analytical skills. • Encouraged critical thinking and discussion by analyzing texts, poems, and stories suited to the student’s level.
• Resolution Adviser

  Shell Energy

  2021.11-2022.10

  (a year)

  • Gathered and analyzed customer feedback to optimize marketing messaging and improve service offerings. • Maintained detailed records of customer interactions and resolutions, ensuring compliance with company policies and regulatory requirements. • Acted as a point of escalation for unresolved issues, demonstrating strong conflict resolution skills and the ability to diffuse tense situations • Collaborated with marketing teams by providing customer insights that shaped promotional campaigns and product positioning. • Supported marketing initiatives by participating in customer loyalty programs, referral campaigns, and brand awareness efforts.
• Customer Experience Specialist (part-time)

  Shell Energy

  2021.04-2022.04

  (a year)

  • Successfully engaged with customers, identifying needs and addressing concerns to improve satisfaction, contributing to increased customer loyalty and retention. • Gathered and analyzed customer feedback to identify trends and deliver actionable insights to the marketing team, helping to shape promotional strategies and customer experience improvements. • Managed customer accounts and resolved billing inquiries, demonstrating strong attention to detail and accuracy. • Acted as a mentor and coach to junior team members, providing guidance and support to help them excel in their roles and deliver exceptional customer experiences.
• Accountant (part-time)

  Consbridge Chemicals

  2021.04-2022.04

  (a year)

  • Analysed financial data to provide insights into business performance, enabling strategic decision-making and resource allocation. • Conducted regular reconciliations of bank accounts and vendor statements to ensure accuracy and completeness of financial records. • Assisted with budgeting and forecasting processes, monitoring variances and adjusting projections as necessary to meet financial targets. • Supported the audit process by preparing documentation and responding to auditor inquiries, maintaining audit readiness at all times. • Collaborated with external vendors and partners to streamline invoicing and payment processes, improving eiciency and accuracy in financial transactions.
• English Tutor

  Keep Smile

  2021.03-2021.11

  (9 months)

  •Provided personalized English tutoring to children aged 5-13, focusing on reading, writing, grammar, and vocabulary. •Designed engaging lesson plans to improve language skills, comprehension, and creative expression. Assisted students with homework, test preparation, and literacy development through interactive activities. •Adapted teaching methods to suit different learning styles and abilities, fostering a supportive and motivating environment.

Educational experience

• Wyzsza Szkola Ekonomii i Informatyki

  Business Psychology and Management

  2018.05-2021.11

  (4 years)

  Earned a Bachelor's degree in Business Psychology and Management, combining psychological principles with business strategies to enhance organizational performance, leadership, and employee well-being. Gained expertise in human behavior, decision-making, consumer psychology, talent management, and workplace motivation. Developed strong analytical, problem-solving, and communication skills to drive business success through people-centered strategies.

Languages

Certificates