Work experience

• SALES & CUSTOMER REPRESENTATIVE

  TWG - Remote

  2024.05-Current

  (2 years)

  Prospected and acquired new clients daily through cold calling, email outreach, and lead follow-up, enrolling them on the Holidu platform Provided multichannel customer support (tickets, Whatsapp, email, API, inbound calls) for property owners and guests. Managed booking modifications, cancellations, litigations and property updates across Airbnb, Booking,com, Abritel, Holidu and 15 other channels. Successfully balanced sales acquisition and client retention, ensuring business growth while maintaining high satisfaction rates
• SALES REPRESENTATIVE

  SONAFI

  2023.02-2023.10

  (9 months)

  Represented one of the most recognized suppliers of high-tech corrugated flexible hoses, Developed and maintained over 55 long-term client accounts, contributing to consistent revenue growth. Supported clients in resolving complex disputes with a customer-first approach.
• SALES REPRESENTATIVE

  TRANSFLEX

  2023.02-2023.10

  (9 months)

  Represented one of the most recognized suppliers of high-tech corrugated flexible hoses, Developed and maintained over 55 long-term client accounts, contributing to consistent revenue growth. Supported clients in resolving complex disputes with a customer-first approach.
• OPTICIAN / SENIOR SALES ADVISOR

  OPTICAL CENTER

  2019.07-2022.10

  (3 years)

  Achieved 85% of personal sales target consistently, with expertise in premium medical products (glasses, lenses, hearing aids). Trained and mentored 10+ new sales representatives, enhancing team performance. Built a loyal customer base, generating repeated sales and long-term brand trust. Delivered tailored client consultations, offering high-value product recommendations. Recognized three times as Top Salesperson of the month exceeding sales target.
• QUALITY CONTROL & CUSTOMER REPRESENTATIVE

  ESSILOR INTERNATIONAL

  2016.07-2019.06

  (3 years)

  Conducted over 1,000 quality checks per day to ensure product excellence. Created and digitalized operational process sheets, proving workflow efficiency. Handled technical and commercial anomalies, providing effective resolutions. Trained and supervised 20+ new quality agents, ensuring adherence to standards

Educational experience

• Lycée Saint Charles Saintes Croix

  BUSINESS ADMINISTRATION AND MANAGEMENT

  2014.09-2016.07

  (2 years)

  Associate's Degree
• Lycée Bellevue

  English Literature

  2010.09-2013.07

  (3 years)

  3 year high-school course

Languages