Maissa
Quality analyst (Tiktok)
Female28 y/oNetwork/Online Customer Service/Customer Service Specialist/Customer Service Manager/Supervisor/Communications Project ManagementLive in PortugalNationality Algeria
Share
Work experience
Quality analyst (Tiktok)
Foundever2025.07-Current(5 months)keep a high quality of the agentsContent Moderator
Foundever (Tiktok), Lisbon2025.02-Current(10 months)Moderated content on TikTok, ensuring compliance with platform policies Reviewed and processed reports, managing sensitive content Provided floor support to team members, assisting with complex cases and training new staff Monitored performance metrics to optimize service qualityInstagram Account Manager
Freelancer2024.10-2025.01(4 months)Managed customer interactions on Instagram, responding to queries and enhancing engagement Analyzed performance metrics to improve service quality and customer satisfactionCustomer Service
Fiera International of Lisbon2024.06-2024.06Provided exceptional customer support during events, addressing inquiries and resolving issues promptly Assisted in managing logistics and ensuring a smooth experience for attendees
Educational experience
University Autonoma of Lisbon, Lisbor
International Relations2021.11-2025.09(4 years)learning more about the world,politics, economics, all this is basis of coomunucations skills
Languages
Portuguese
Proficient
Arabic
Native
English
Proficient
French
Native
Files
Resume Search
Nationality
Job category
City or country
Sort by
Contact way
35****8807
ma**@**om
Membership will unlock the resume
Also view
