Work experience

• IT Support and Manager

  Groupe WANA CONSULTING Oran Assigned to SAVOLA FOODS KSA Afia international

  2021.11-Current

  (4 years)

  Nov 2021 – See you today • Help to the user on any type of soft and hard computer failure • Ticket creation on IT care ticket tracking ticket resolution and task • Provide users with the desired equipment • Creation of Capex • supplier management • Purchase requisition creation via ORACLE ERP • Assignments of DATA SIM users • Ticket creations for Level 3 issues at the command center in Saudi Arabia KSA • manage inventories • Intervention on industrial equipment example zebra thermal printer • Intervention and maintenance on LAPS system • Formatting and creating a new session on the active directory ➢ Network service manager as interim ➢ Management of the network part ➢ Data centre party management ➢ Intervention on wifi and configuration of CISCO Aps ➢ Repair and re-configuration of Cisco switches
• IT Support and Manager

  Groupe Martur ustunberk fompack Oran

  2020.12-2021.09

  (10 months)

  • Help to the user on any type of soft and hard computer failure • Ticket creation on IT care ticket tracking ticket resolution and task • Manage a team of 2 colleagues • DATA CENTER refit project management • supplier management • Purchase requisition creation via ORACLE ERP
• IT Helpdesk

  Groupe Renault alliance Nissan Mitsubishi Oran

  2018.05-2020.12

  (3 years)

  • Follow the customer's problems from the opening of the incident to resolution and closure • Identify the functional improvements desired by the users • Diagnose and correct the dysfunctions described by the users • Carry out the integration of new components in accordance with the defined standards • Ensure preventive maintenance • Carry out changes and updates • Follow incidents • Manage a support or other project • Intervention and supervision on industrial IT equipment (workstations, printers, industrialequipment) • Administer accounts on Active Directory • Management, installation and maintenance of computer equipment (laptops,computer workstations, peripherals) • Administration and operation of certain servers • Support and technical support (hardware and software) for users • Presentation of computer resources to new users • Help with management of IP telephony, user support and maintenance of installations • Management and maintenance of video projection and videoconferencing installations
• CEO computer services

  Computer services Oran

  2014.08-2018.05

  (4 years)

  Computer repair and maintenance service delivery customer advisor customer support home maintenance network installation decoding reason installation Windows Windows 10 Windows 7 on Windows XP installation office
• Commercial agent

  Sarl SCS Oran

  2013.07-2014.07

  (a year)

  Customer support customer advice financial management warehouse responsibility inventory management customer management warehouse financial management warehouse supply management loss management customer counseling customer support

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