(1 year 3 months) Key Responsibilities: • Identified and developed a new market opportunity after a 10+ year gap with no prior service presence. • Established and strengthened client relationships to support long-term business growth. • Conducted regular visits to service centres to monitor stock levels, sales performance, and staff knowledge. • Provided comprehensive product knowledge and effectively handled customer objections. • Trained service centre staff in product knowledge, sales techniques, and customer-handling skills. • Collaborated closely with the marketing team and General Manager to deliver accurate market insights. • Ensured all managed accounts maintained clear, accurate, and updated accounts receivable records. • Ensured timely and accurate completion of daily reporting activities on the required platform. Key Achievements: • Consistently achieved monthly sales targets, even with progressive increases of RM5k–RM10k each month. • Expanded the customer base by securing new clients in both local and overseas markets. • Built strong rapport with key clients, distributors, and international agents. • Successfully introduced and promoted new product lines, contributing to additional revenue streams. • Increased brand visibility by participating in trade fairs, exhibitions, and booth events that generated high-quality leads. • Strengthened customer satisfaction through effective handling of complaints and objections. • Delivered valuable market intelligence that supported strategic marketing and product planning decisions. • Enhanced customer engagement through well-organized Zoom meetings and presentations for local and international clients.

(2 years 9 months) • As a new company with no existing customers, focus on sourcing and building a customer base in both local and overseas markets. • Responsible for driving the company’s revenue growth by ensuring key clients are satisfied with the services provided. • Identify new business opportunities for key clients and attend meetings and conventions. • Develop, implement, and refine sales strategies to meet organizational goals. • Conduct market research to identify trends and opportunities for growth. • Prepare and present sales forecasts and strategic plans to senior management. • Actively identify and pursue emerging business opportunities in the market, strategically promoting a new product line. • Compile market intelligence, including competitors' pricing, new product launches, and competing activities, as well as information on new players in the market. • Plan and participate in sales promotional activities (e.g., trade fairs,exhibitions) to maximize brand exposure. • Negotiate and close deals while handling complaints and objections. • Collaborate with team members to achieve better results. • Gather feedback from customers or prospects and share it with internal teams. • Organize Zoom meetings with local and overseas customers. • Build strong relationships with local and overseas agents. • Attend booths that generate leads and participate in booth sales to increase sales opportunities.

• Represented a new company and brand in Malaysia, targeting car and motorbike workshops (with petrol as the only available product) and potential investors. • Focused on reaching the low-end market, in line with Benzoil's target market strategy.

• Served customers and performed sales activities to achieve monthly, quarterly, and yearly sales targets. • Led, trained, motivated, and managed teams to deliver exceptional customer service. • Managed daily operations of the outlet, including staffing, inventory control, outlet security, and maintenance. • Conducted product knowledge training for staff. • Built strong relationships with runner club members. • Attended management meetings. • Monitored overall shop operations, addressed customer inquiries, and managed daily transactions. • Handled paperwork and administrative duties.

• Achieved purchasing and sales targets. • Served vendors and customers, handling purchasing and sales activities to meet monthly, quarterly, and yearly goals. • Addressed and resolved customer complaints. • Maintained strong relationships with vendors and customers, attending to inquiries. • Developed new vendors and customers while following up with existing ones. • Tracked market prices. • Ensured product quality matched provided samples. • Organized company trips to vendors’ and customers’ factories. • Monitored vendors’ and customers’ reputations. • Coordinated and attended to customer inquiries, including quality issues and delivery concerns. • Ensured daily sales intake aligned with the budget and ensured on-time delivery. • Prepared monthly collection forecasts and followed up on collection issues.

(5 years 1 month) • Served customers and performed sales activities to meet monthly, quarterly, and yearly sales targets. • Developed new customers and followed up with existing ones. • Researched and evaluated customers’ reputations. • Entertained customers and handled paperwork and administrative duties. • Coordinated and responded to customer inquiries, including quality issues and delivery concerns, to ensure daily sales aligned with the budget. • Maintained strong customer relationships and handled customer inquiries. • Liaised with customer service on slow-moving stock. • Reported on customers’ latest activities. • Ensured timely delivery of daily shipments. • Coordinated sample development, including submitting artwork and printed samples to customers. • Handled all customer complaints and coordinated resolutions. • Prepared monthly collection forecasts and followed up on collection issues. • Followed up with customer service on orders and deliveries.

• Measured wire cables. • Ensured quality assurance for incoming raw materials and finished products. • Assisted customers and handled paperwork and administrative duties.