Summary

Work experience

• PURCHASING AND SALES PERSONNEL

  Wicresoft - Microsoft

  2023.03-Current

  (3 years)

  • Manage the procurement process for hardware, software, and services, including supplier selection, negotiation, and contract management. • Process incoming sales orders accurately and efficiently, coordinating with internal teams for timely fulfillment and delivery to customers. • Provide exceptional customer service and support, addressing inquiries, resolving issues, and ensuring customer satisfaction throughout the purchasing and sales process. • Cultivate and maintain strong relationships with suppliers and vendors to ensure reliable and strategic partnerships. • Ensure compliance with company policies, industry regulations, and legal requirements related to procurement, sales, and trade. • Promote and sell Microsoft's diverse portfolio of products and services, including hardware, software, cloud solutions, and professional services. • Educate customers on the features, benefits, and value propositions of Microsoft products and services, highlighting their competitive advantages. • Collaborate with sales and marketing teams to develop and execute effective sales strategies and campaigns to drive product adoption and revenue growth. • Conduct product demonstrations and presentations to showcase the capabilities and functionalities of Microsoft solutions, tailored to meet customer needs and preferences. • Identify and qualify sales opportunities, leveraging market insights and customer feedback to tailor solutions that address specific business challenges and objectives. • Negotiate pricing, terms, and contracts with customers to secure profitable deals and maximize revenue opportunities for Microsoft. • Provide ongoing sales support and account management to existing customers, nurturing long-term relationships and driving customer loyalty and retention. • Collaborate with cross-functional teams, including product development, engineering, and support, to address customer requirements and drive product enhancements and improvements. • Utilize sales tools and resources effectively to track sales activities, manage pipeline, and forecast revenue accurately.
• GENERAL MANAGER SALES/TRADE

  Beijing Bohong International Trading Company

  2020.10-2022.12

  (2 years)

  • Oversaw sales and trade operations, ensuring profitability and efficiency. • Managed international trade transactions and negotiations. • Developed and implemented sales strategies to achieve business objectives. • Established and maintained relationships with key stakeholders. • Analyzed market trends and competitor activities. • Demonstrated leadership and strategic decision-making skills. • Proficient in Microsoft Office Suite and trade management software.
• SALES MANAGER

  EFA International Business Consulting China

  2018.08-2020.09

  (2 years)

  • Led sales team to achieve revenue targets and expand customer base. • Developed and implemented sales strategies to penetrate new markets. • Cultivated strong client relationships to drive business development efforts. • Negotiated contracts and agreements to secure profitable deals. • Prepared and presented sales reports and forecasts to senior management. • Mentored and trained sales team members to enhance performance. • Demonstrated leadership and strategic planning abilities. • Proficient in Microsoft Office Suite and sales automation tools.
• SALES COORDINATOR

  Bilal Enterprises

  2013.04-2015.08

  (2 years)

  • Coordinated sales activities, including order processing, shipment tracking, and customer inquiries, ensuring timely and accurate delivery of products. • Provided administrative support to the sales team, including preparing sales reports, presentations, and sales contracts. • Managed customer accounts, maintaining up-to-date records and addressing customer concerns and inquiries promptly and professionally. • Collaborated with the marketing department to develop promotional materials and campaigns to support sales efforts. • Assisted in the organization of sales events, trade shows, and product demonstrations to showcase company products and services. • Conducted market research and analysis to identify potential customers, market trends, and competitor activities, providing valuable insights to the sales team. • Acted as a liaison between the sales team and other departments, facilitating communication and coordination to ensure smooth business operations. • Supported sales team members in meeting sales targets by providing necessary information, resources, and assistance as required. • Demonstrated strong organizational skills, attention to detail, and ability to prioritize tasks effectively in a fast-paced sales environment.
• OFFICE MANAGER

  Mobilink Jazz

  2006.01-2007.06

  (a year)

  • Overseeing day-to-day office operations and administrative tasks. • Managing and supervising administrative staff. • Maintaining and coordinating schedules, appointments, and meetings. • Facilitating internal and external communication. • Organizing and maintaining office records, documents, and files. • Managing the office budget and tracking expenses. • Developing, implementing, and enforcing office policies and procedures. • Overseeing office maintenance, repair, and safety. • Managing relationships with customers. • Ensuring compliance with company policies and legal requirements. • Managing office technology, including computers and software. • Overseeing security measures and access control. • Preparing reports and analyzing data related to office operations. • Addressing and resolving conflicts or issues among staff. • Contributing to the development of office-related strategies and goals. • Providing training and development opportunities for office staff.
• CUSTOMER SERVICE REPRESENTATIVE (CSR)

  Mobilink Jazz

  2003.06-2005.12

  (3 years)

  • Interacting with customers through various communication channels. • Resolving customer problems, answering questions, and addressing concerns. • Providing accurate and relevant information about products and services. • Handling customer complaints, concerns, and feedback professionally. • Offering technical assistance and troubleshooting guidance. • Maintaining records of customer interactions for future reference. • Using problem-solving skills to identify and resolve issues. • Educating customers about product features, benefits, and best practices. • Ensuring compliance with company policies and ethical guidelines. • Developing and maintaining in-depth product knowledge. • Escalating unresolved or complex issues to higher-level support. • Collaborating with colleagues and other departments to address customer needs. • Handling multiple customer inquiries and tasks simultaneously. • Ensuring the quality of customer service meets established standards. • Demonstrating empathy, patience, and emotional intelligence.

Educational experience

• Punjab University

  Msc. COMPUTER SCIENCE

  2010.09-2012.11

  (2 years)

  MASTER IN COMPUTER SCIENCES
• Peshawar University

  MA. ENGLISH

  2007.09-2009.09

  (2 years)

  MASTER IN ENGLISH
• Bahauddin Zakariya University

  COMMERCE (MARKETING & FINANCE)

  2001.03-2003.02

  (2 years)

  BACHELOR IN COMMERCE

Languages

Certificates

Skills