Loise's Resume

Loise

Exceptional Virtual Assistant and Customer support specialist with Sales and Marketing skills

37 y/o

Administrative Specialist/Assistant

Live in Nigeria

Nationality Nigeria

Summary

I write to apply for the Virtual Assistant position advertised by your company. I am a bachelor degree holder and an experienced Virtual Assistant and Customer support specialist with more than 3 years experience. I recently completed an intense Virtual Assistant course with ALX Africa, which has helped me acquire and enhance my Virtual Assistant skills and has also enabled me improve on my resilient, interpersonal and proactive skills. I am an innovative, detail oriented multitasker with a strong growth mindset. My communication and confidentiality skills are exceptional. I also possess skills such as email and Calendar management, Customer support, Scheduling, Data entry, project management and other organizational and administrative skills.

Work experience

Virtual Assistant and Customer support specialist
BigRose
2016.04-2021.12
(6 years)
• Organized and scheduled appointments for the company Director. • Deliver high-quality customer service via email support, live chat and phone calls, ensuring top level service to customers and continue corporate growth. • Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences. • Email Handling for the company’s Director. • Travel booking and Hotel reservation for Senior Management staff. • Update company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion. • Utilize problem solving skills to resolve customer issues and enhancing service levels.