(Promoted from Call Center Represent - Managed full-cycle recruitment: Screened 400+ candidates conducted interviews, and maintained ATS records, reducing time-to-hire by 25%. - Optimized candidate selection through structured interviews and cross-departmental collaboration with hiring managers. - Streamlined ATS database management, improving recruitment workflow efficiency. - Collaborated with Finance, Payroll, and IT to ensure 100% HR data accuracy across systems. - Analyzed job reports to implement process improvements, boosting departmental productivity by 30%. - Managed staff scheduling for 50+ employees, optimizing workforce allocation.

- Handled 120-140+ daily multichannel inquiries (phone/email/social media), achieving 93% satisfaction ratings. - Redesigned database protocols, slashing data entry errors by 38% and enabling 30% faster customer lookups. - Trained 10+ staff in conflict resolution, increasing team CSAT scores by 15%. - Authored company-wide call center playbook adopted for all new hires. - Partnered with IT to integrate CRM with sales databases, improving lead tracking accuracy. - Streamlined call routing systems, increasing agent productivity by 20%.

- Negotiated 10+ corporate sponsorships, increasing annual commercial revenue. - Secured and managed partnerships with UEFA/FIFA-compliant vendors, ensuring seamless match logistics and 100% regulatory compliance. - Revitalized brand visibility by overhauling marketing materials and social media strategy, resulting growth in fan engagement. - Designed and executed a board-approved commercial strategy, aligning with league requirements and long-term club objectives. - Spearheaded a full rebranding initiative, including visual identity, digital assets, and style guidelines, modernizing the club's public image. - Oversaw financial, logistical, and administrative operations for a professional team, optimizing budgets and reducing overhead costs.

- Drove 28% repeat customer revenue through high-impact lead generation and relationship nurturing at 15+ annual industry events. - Recruited, trained, and managed 25+ promotional staff across events, improving team productivity by 30% via targeted coaching. - Boosted sample-to-sale conversion by 19% through competitive market analysis, customer segmentation, and dynamic product positioning. - Developed predictive promotional reports tracking engagement trends, reducing campaign planning time by 25% and informing product roadmap decisions. - Slashed campaign deployment time by 40% by implementing: - Standardized promotion checklists - Real-time vendor performance dashboards

Professional Qualification in Logistics and Expedition

Bachelor of Arts in Socioeconomics

German Secondary School Leaving Certificate