Perform routine adjustments and maintenance on assigned products. Install software with minimum supervision, using the provided installation procedures and release notes. Use supplied corporate processes to locate software revisions and appropriate documentation. Verify software status and evaluate appropriate information for log analysis. Effectively troubleshoot issues for both hardware and software. Obtain Factory Training and achieve Certification on multiple products. Apply company policies and procedures to resolve routine issues. Professionally interact with, and present technical information to, external and internal customers/departments. Recommend technical solutions/resolutions to assigned team. Serve as a company liaison between customer and company engineering for daily site operations. Prepare and submit all necessary technical paperwork and other reports.

Designed and managed a research lab’s official website.