Work experience

• Reservation agent

  MAXX ROYAL BELEK GOLF RESORT

  2024.04-2025.04

  (a year)

  Stayed up to date on the latest tourist hotspots to communicate these to customers and increase opportunities for upsells. Proficiently handled bookings administration through online booking platforms, including Booking.com and Expedia. Managed enquiries on multiple platforms simultaneously, including social media, webchat, email and phone.
• Front Desk Receptionist

  Cliff House Maine - Maine

  2023.01-2024.01

  (a year)

  Monitored office expenditures and handled all office contracts. Provided bookkeeping of important files. Kept office inventory levels optimised with timely restocks and accurate purchase order management. Operated multi-line telephone system to take messages, give information and direct callers.
• Reservation Agent

  Cliff House Maine - Cape Neddick, ME

  2023.01-2024.01

  (a year)

  Helped plan travel itineraries for clients based on availability and client needs. Assisted guests with booking and managing transport during stay, including airport shuttle and car rental. Efficiently dealt with and solved issues arising with bookings or reservations, such as cancellations. Anticipated guest needs and recognised repeat customers to improve guest experience. Used exceptional customer service and sales skills to identify guest needs and make appropriate reservations advice and secure bookings.
• Front Desk Receptionist

  MAXX ROYAL BELEK GOLF RESORT

  2022.01-2023.01

  (a year)

  SKILLS Developed a vast knowledge of the local area to provide guests with information about dining options, arts and culture, sporting events, concerts and shows. Addressed and welcomed patrons to the business per day. Handled communications systems. Managed the daily operations of the front desk at a major hotel in Antalya and handled concierge responsibilities when that individual was unavailable.
• Front Desk Receptionist

  Rixos Premium Tekirova

  2021.04-2021.11

  (8 months)

  Welcome and direct visitors in a friendly and professional manner. Offer assistance and answer general inquiries. Ensure visitors sign in and are given visitor badges, if required.
• English Language Teacher

  Limon

  2020.11-2021.03

  (5 months)

  Planned, designed and produced high-quality teaching materials, increasing student productivity. Carried out teacher support functions, performing coaching and counselling to achieve optimum student outcomes. Marked and provided encouraging and constructive feedback on oral and written work, improving personal development. Consistently applied teacher policy, supporting colleagues establish high-standard student behaviour. 03/2020 to 08/2020
• English Language Teacher

  Yes Language Course

  2019.10-2020.04

  (7 months)

  Carried out teacher support functions, performing coaching and counselling to achieve optimum student outcomes. Planned, designed and produced high-quality teaching materials, increasing student productivity. Marked and provided encouraging and constructive feedback on oral and written work, improving personal development.
• Front Desk Receptionist

  Teton

  2019.06-2019.10

  (5 months)

  Monitored office expenditures and handled all office contracts. Kept office inventory levels optimised with timely restocks and accurate purchase order management. Operated multi-line telephone system to take messages, give information and direct callers. Produced, filed and forwarded high quality reports to appropriate personnel by email or fax.

Educational experience

• Turkey

  English Language and teaching

  2015.09-2020.08

  (5 years)

  Plan, prepare, and deliver English lessons to students. Teach grammar, vocabulary, pronunciation, reading, writing, listening, and speaking. Use various teaching methods to accommodate different learning styles.

Languages

Skills