Stayed up to date on the latest tourist hotspots to communicate these to customers and increase opportunities for upsells. Proficiently handled bookings administration through online booking platforms, including Booking.com and Expedia. Managed enquiries on multiple platforms simultaneously, including social media, webchat, email and phone.

Monitored office expenditures and handled all office contracts. Provided bookkeeping of important files. Kept office inventory levels optimised with timely restocks and accurate purchase order management. Operated multi-line telephone system to take messages, give information and direct callers.

Helped plan travel itineraries for clients based on availability and client needs. Assisted guests with booking and managing transport during stay, including airport shuttle and car rental. Efficiently dealt with and solved issues arising with bookings or reservations, such as cancellations. Anticipated guest needs and recognised repeat customers to improve guest experience. Used exceptional customer service and sales skills to identify guest needs and make appropriate reservations advice and secure bookings.

SKILLS Developed a vast knowledge of the local area to provide guests with information about dining options, arts and culture, sporting events, concerts and shows. Addressed and welcomed patrons to the business per day. Handled communications systems. Managed the daily operations of the front desk at a major hotel in Antalya and handled concierge responsibilities when that individual was unavailable.

Welcome and direct visitors in a friendly and professional manner. Offer assistance and answer general inquiries. Ensure visitors sign in and are given visitor badges, if required.

Planned, designed and produced high-quality teaching materials, increasing student productivity. Carried out teacher support functions, performing coaching and counselling to achieve optimum student outcomes. Marked and provided encouraging and constructive feedback on oral and written work, improving personal development. Consistently applied teacher policy, supporting colleagues establish high-standard student behaviour. 03/2020 to 08/2020

Carried out teacher support functions, performing coaching and counselling to achieve optimum student outcomes. Planned, designed and produced high-quality teaching materials, increasing student productivity. Marked and provided encouraging and constructive feedback on oral and written work, improving personal development.

Monitored office expenditures and handled all office contracts. Kept office inventory levels optimised with timely restocks and accurate purchase order management. Operated multi-line telephone system to take messages, give information and direct callers. Produced, filed and forwarded high quality reports to appropriate personnel by email or fax.

Plan, prepare, and deliver English lessons to students. Teach grammar, vocabulary, pronunciation, reading, writing, listening, and speaking. Use various teaching methods to accommodate different learning styles.