Work experience

• Warehouse Manager

  Cope Services

  2023.12-Current

  (2 years)

  Manage full operations in a 400,000 sq. ft. distribution center serving multiple clients across retail, e-commerce, and wholesale. Lead a workforce across several shifts, ensuring timely inbound receiving, put-away, order fulfillment, and outbound shipping. Maintain high standards in inventory control and shrink reduction, consistently achieving over 99% accuracy through disciplined daily processes. Oversee all labor scheduling and workforce planning based on business volume, reducing unnecessary overtime while maintaining performance. Conduct regular safety meetings and training, resulting in improved compliance and a significant reduction in on-site incidents. Establish and maintain strong relationships with client operations teams, acting as the primary contact for day-to-day service needs. Applied Lean Six Sigma methods to reorganize storage layout and reduce order picking time, contributing to improved throughput.
• Warehouse Supervisor

  PConline

  2020.12-2023.12

  (3 years)

  Fulfilled orders on both FBM with UPS, Fedex, USPS and FBA methods including quality control, packaging, and the inbound/outbound logistics. Handled the inbound logistics from unnloading trucks all the way to shelving and documenting. Simplified and optimized the shipping and storing process and improves the efficiency by 25%. Coordinated with suppliers and logistics partners to ensure timely delivery of materials and products, resolving any issues or delays to minimize disruptions to operations. Onboarded and supervised a team of 6 with a record of meeting schedule and performance goals. Designed the train process of new team members. Experienced in operating forklifts efficiently and safely, and supervised the use of forklift by others.
• Director of Operations

  Hongsheng LTD.

  2011.12-2020.12

  (9 years)

  Managed a cross-functional team of 70+ employees across production, quality control, and warehousing. Developed the procurement strategies and supplier selection processes, evaluating supplier performance and conducting negotiations to secure favorable terms. Established and maintained strong relationships with key suppliers and vendors, and negotiated favorable contracts and terms to ensure cost-effectiveness and reliability of the supply chain. Managed US-based customer services, ensuring prompt and satisfactory outcomes. Trained and supervised work crews in more efficient and accurate offset printing operations and better understanding the whole prepress and production process and improving their abilities to articulate our products and processes to clients while meeting or surpassing KPI set. Developed and executed strategic plans that increased production efficiency by 30% while reducing operating costs. Optimized and reported the plant’s production process to improve quality and efficiency. Implemented lean principles and process improvements, resulting in a 30% increase in productivity and a 10% decrease in waste across the supply chain. Developed and monitored KPIs to track supply chain performance and identify areas for improvement.
• Warehouse Manager

  SOUTH BAY CO.

  2004.12-2010.12

  (6 years)

  Directed daily warehouse activities with a team of 20, ensuring efficient order fulfillment and inventory accuracy. Collaborated with procurement and sales teams to align stock levels with business demand. Planned on delivery times, routes and payment terms through close communication with clients. Managed inventory levels and replenishment processes to ensure optimal stock levels while minimizing excess and obsolete inventory.

Educational experience

• Tamkang university

  Bachelor degree of Public Administration

  1992.09-1995.07

  (3 years)

Languages