Krishna Ramdeen's Resume

Krishna Ramdeen

Business Resilience Lead@British Airways | Voluntary Business Mentor@Branson Centre of Entrepreneurship - Caribbean | Voluntary Business Mentor@Virgin StartUp

Nationality

Summary

Incident Management and Contingency Planning at British Airways. Business Resilience Lead at British Airways, based at London Heathrow and responsible for - Training of the Crisis Management Team (CMT) Incident Management and Emergency Notification systems administration Incident Response Manual updates Planning and execution of live and desktop Exercises Development, launch and maintenance of CMT App CMT Stakeholder management across all British Airways directorates. Support Contingency Planning activities Business Continuity Planning knowledge Help ensure British Airways is in a constant state of readiness to deal with any disruptive event. Key Stakeholder Interfaces: BA Global Operations IOC Command & Control Centre All BA Directorates, including senior leaders NATS / ATC The Met Office UK Border Force 3rd party suppliers Specialist knowledge: Compliance requirements as defined by SLAs, SOPs, HSE and HAL Operational Dashboard & multiple online Operational systems Landside and Airside BA Heathrow Operations EPIC & SAT Team member (Trained Volunteer) Aspire to Leadership Programme completion (Distinction) BA Internal Volunteer Mentor for Moving Ahead, Reverse Mentoring and upcoming Insight programmes Mckinsey Leader Programme - completed

Work experience

Business Resilience Lead
British Airways
2023.07-Current
(3 years)
Voluntary Business Mentor
Branson Centre of Entrepreneurship - Caribbean
2013.12-Current
(13 years)
Voluntary Business Mentor
Virgin StartUp
2013.10-Current
(13 years)
Business Resilience Executive
British Airways
2020.10-2023.07
(3 years)
Communication Coordinator - Airports Control Centre
British Airways
2019.11-2020.10
(a year)
APOC Representative - Airports Control Centre
British Airways
2018.09-2019.11
(a year)
Ground Operations Agent
British Airways
2017.04-2018.08
(a year)
Terminal Manager, Heathrow T4, OmniServ, ABM Industries
ABM Industries
2015.12-2016.12
(a year)
Management of Vehicle Preparation Team (Vehicle Preparation)
BMW (UK) Manufacturing Ltd
2014.08-2015.07
(a year)
Concierge Valet Manager
Westfield London
2008.08-2013.08
(5 years)
International Consultant
Fraxion
2007.04-2008.08
(a year)
Independent Business Consultant
SynGro
2007.04-2008.08
(a year)
Regional Sales Manager
Quantel
2005.09-2007.03
(2 years)
UK Account Manager
BT Global Services INS
2003.11-2005.06
(2 years)
Group Account Manager
Advantage Business Systems
2001.09-2003.10
(2 years)

Educational experience

University of West London
Foundation degree 1st Year, Computer Systems Management
2009.01-2010.01
(a year)
Bournville College of Further Education
None, A Levels
1975.01-1977.01
(2 years)