Kathy A.

Customer Experience Specialist@Agoda
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Summary

Customer Experience Specialist. 8+ years experienced in ticketing fields especially using GDS and also a customer service specialist who is passionate about customer's satisfaction. Currently working as customer experience specialist for Indonesian Team and handling accommodation

Work experience

  • Customer Experience Specialist

    Agoda
    2022.07-Current(4 years)
  • Strategic Partnership Coordinator Secondment - Partner Innovation Finance

    Agoda
    2023.10-2024.03(6 months)
  • Content Project

    Agoda
    2023.08-2023.09(2 months)
  • International Flight Specialist - FCTG Australia

    ATI Business Group
    2016.10-2022.01(5 years)
  • International Refund Support for FCTG Australia

    ATI Business Group
    2020.05-2021.07(a year)
  • International Ticketing Agent

    Traveloka
    2016.04-2016.08(5 months)
  • Ticketing Agent

    Smailing Tour
    2015.06-2015.09(4 months)

Educational experience

  • SMK Santa Theresia

    High School Graduate, Tourism and Travel Services Management
    2013.01-2016.01(3 years)
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