Kathy A.
Customer Experience Specialist@Agoda
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Summary
Customer Experience Specialist. 8+ years experienced in ticketing fields especially using GDS and also a customer service specialist who is passionate about customer's satisfaction. Currently working as customer experience specialist for Indonesian Team and handling accommodation
Work experience
Customer Experience Specialist
Agoda2022.07-Current(4 years)Strategic Partnership Coordinator Secondment - Partner Innovation Finance
Agoda2023.10-2024.03(6 months)Content Project
Agoda2023.08-2023.09(2 months)International Flight Specialist - FCTG Australia
ATI Business Group2016.10-2022.01(5 years)International Refund Support for FCTG Australia
ATI Business Group2020.05-2021.07(a year)International Ticketing Agent
Traveloka2016.04-2016.08(5 months)Ticketing Agent
Smailing Tour2015.06-2015.09(4 months)
Educational experience
SMK Santa Theresia
High School Graduate, Tourism and Travel Services Management2013.01-2016.01(3 years)
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