Work experience

• Regional Product Lead/PMO (Senior)

  FedEx Express

  2015.03-2025.12

  (11 years)

  FedEx Express is one of the largest express transportation company, providing time-definite air-ground delivery to over 220 countries via its global network. Digital Product Experience/PMO • Defined product vision, strategy, and roadmap for a customer account‐based rate sheet digital tool, leading cross‐functional teams across 16 APAC markets. Led end-to-end delivery by gathering and prioritizing stakeholder requirements, coordinating seamlessly with IT and external vendors, and overseeing UAT from test case review through release sign‐off. Successfully launched a solution that streamlined workflows for 350K users and generated $250K in annual cost savings. • Directed full lifecycle development of online onboarding for e‐commerce customers across AMEA, from discovery and solution design through testing and launch. Partnered with IT and external vendors to integrate 25+ software systems via APIs, gathered and prioritized stakeholder requirements, and forged strategic alliances that fueled double‐digit YoY growth, scaling revenue from $5M in 2020 to $550M in 2025. • Gathered, analyzed, and prioritized customer requirements through VOC insights, collaborating with IT and cross‐functional teams to enhance the Online Pickup product. Translated user needs into clear specifications, workflows, and acceptance criteria, oversaw UAT and launch, and delivered a solution that improved customer experience while reducing costs by 1% YoY ($100K savings). • Coordinated with IT and external vendors to manage development and ensure on time delivery of white‐label billing and fulfillment setup with third‐party e‐commerce partner. Led planning and execution, validated requirements, and communicated progress to stakeholders, driving seamless integration and $5M YoY incremental revenue in APAC markets. • New Product Launch PMO: Managed and reviewed cross‐functional team’s deliverables to ensure completeness and alignment, leading the launch of FedEx International Connect Plus across 65+ e‐commerce platforms and generating $150K in incremental revenue YoY. • Team Development & Knowledge Sharing: Trained and mentored junior analysts and sales teams, increasing adoption of digital products & pricing tools and strengthening organizational governance. • Analyzed demand trends and socio‐economic drivers to deliver actionable insights for revenue management, worked on business analysis, product performance tracking, post launch customer feedback, pricing strategy, and sales planning. • Leveraged Tableau, Spotfire, Teradata, Oracle, SAP, and advanced Excel to forecast revenue, evaluate performance, and deliver actionable insights for business planning and cost optimization. Pricing Project Management / PMO • Directed product and pricing launches for FedEx Cross-Border Logistics (FCB), Customized Freight (FCF), and Time-Definite Delivery in the MEISA region. Partnered with operations, finance, and IT to define cost structures, operational requirements, and customer needs, while designing competitive pricing strategies that ensured market positioning. Successfully introduced these offerings to customers, driving incremental revenue growth. • Floor Pricing Project Development (Network Efficiency) - Led the end- to-end project lifecycle for Floor Pricing initiative, applying scope definition, stakeholder engagement, and risk management to establish minimum pricing thresholds aimed at optimizing network cost- efficiency.
• Marketing Executive

  Directi

  2014.01-2015.03

  (a year)

  Directi operates in the technology and internet industry, specializing in web infrastructure and digital solutions. • Responsible for driving the business by promoting, marketing, and selling IT products, such as domains, servers, and websites. • Collaborated with cross-functional teams to provide fast resolutions and improve customer experience, working with website developers, billing teams, etc. • Helped customers design static websites. • Engaged with both B2B and B2C clients, including local and international clients, to meet clients, prepare presentations about products, and conduct online marketing, field marketing, telecommunication, and promotional activities. • Monitored competitors' pricing strategies and built marketing strategies accordingly.
• Project Engineer

  Wipro

  2011.02-2013.03

  (2 years)

  • Worked at ERP Module Peoplesoft Project for 2 years in the Administration and Development team. • Worked on the Peoplesoft Admin Project: Cognos reports, writing SQL Strategy & Roadmap Development queries, running SQL scripts, and more. • Managed Peoplesoft Administration (ERP Module) on Unix and PL/SQL, uploading files to PVCS as requested by developers. Administrated Training, Mentorship & Job Aid Informatica portal, enabled SSH/SFTP connections between servers for Development migration.
• Senior Technical Executive

  Mphasis

  2010.01-2011.02

  (a year)

  • Worked for Xerox Company projects. • Was responsible to resolve customers technical queries • Meet SLA requirements