Responsibility & Achievement • New Business Opportunity Discovery: Spearheaded market entry and expansion strategies for enterprise networking solutions within the Thai local market. • Strategic Ecosystem Collaboration: Partnered with NCP and AI Data Center vendors to deliver comprehensive End-to-End (E2E) solutions tailored to client needs. • Key Project Management: Proactively managed and tracked high-value infrastructure projects in collaboration with prominent local partners, including China Telecom, China Mobile, Infinity Plus, and SiS among others. • Requirements Engineering: Captured and analyzed complex customer requirements to ensure technical alignment with overarching business objectives.

Responsibility & Achievement Emergency Support & Incident Management • Provided 7x24 emergency incident support for critical issues. • Led war room setup and coordinated emergency recovery efforts. reducing downtime • Collaborated with multicultural teams to analyze and resolve network trouble tickets, improving resolution efficiency and reducing MTTR • Delivered detailed root cause analysis (RCA) to customers. improving issue transparency and building customer trust. • Tracked and ensured compliance with SLA commitments. Customer Engagement & Sales • Engaged directly with VP level customers, responsible for pitching new sales opportunities. • Identified and approached customers with new solution, hardware, and software opportunities. • Captured and analyzed customer requirements, ensuring alignment with business objectives. Network Solutions & Support • Oversaw network maintenance agreement (MA) opportunities • Monitored and mitigated network risks, improving network availability • Handled customer troubleshooting and issue requests, ensuring timely resolution. • Delivered product dimensioning and solution design tailored to customer needs. • Prepared and presented service proposals with clear value propositions. • Designed and implemented data center solutions, including resource pooling and configuration. Project Team Management & Oversight • Managed a team of network engineers, focusing on skill development, mentoring, and onboarding. • Oversaw team needs and individual development plans, improving overall team performance. • Assigned tasks, tracked progress, and ensured 100% on-time completion of team objectives. • Collaborated with other teams, departments, and external vendors to achieve cross-functional goals. • Responsible for project progress tracking, Proof of Concept (PoC), Final Acceptance (FAC), and Bill of Quantity (BoQ). Technical Work & Solution Delivery • Conducted PoC and UAT testing to validate solutions. • Designed, deployed, and maintained Router/Switch products. • Onboarded and operated IaaS, PaaS, and VNF products. • Delivered user data migration and virtualization product migration solutions. • Proposed new solutions, features and services to customers. • Conducted daily operations on customer sites. • Provided solutions, integration, and testing for Packet Core and 5GC network products.

Responsibility & Achievement Customer Engagement & On-site Service • Worked daily on customer sites, maintaining high customer satisfaction and strong relationships with key accounts, including Thailand Telecommunication Customers. • Collaborated with customers as one team to drive win-win outcomes. • Delivered technical training to customer teams, enhancing product adoption and operational efficiency. • Handled customer service requests, ensuring timely resolution and SLA compliance. Sales & Pre-Sales Consulting • Identified new marketing ideas, pre-sale opportunities, and add- on services, providing strategic consulting to customers. • Engaged directly with VP-level, pitching solutions that contributed to business growth. • Worked closely with other vendors to deliver integrated solutions. Team Leadership & Recognition • Led team development and competence building for assigned product areas, improving team efficiency and technical capability. • Recognized with Excellent Service Award for outstanding performance at DTAC Thailand.

Responsibility & Achievement • The only on sit support engineer for the responsible products • Providing new solution, configuration and implementation • Add on sales opportunity providing and implementation • Workshop and technical introduction/training to customers • Emergency event, problem trouble shooting, remedy and solution providing responsibility • Software installation/upgrade, function testing • Team mentoring for team members • Building good relationship with customers, high customer satisfaction