Jeff Lau's Resume

Jeff Lau

Coordinator, Hotel Information Systems@Four Seasons Hotels and Resorts

Nationality

Summary

Hotel Information Systems Coordinator at Four Seasons Hotels and Resorts. I have over 15 years of customer service experience in hospitality. As a Distribution Specialist, I coordinate the hotel rates, packages, and content distribution for 40+ hotels and resorts throughout Europe, the Middle East, and Africa region. Furthermore, I have worked closely with the General Manager, Director of Marketing, and Director of Revenue in preparation for new hotel openings including building and loading new hotel content, rates, availability, inventory in all distribution channels. I am truly passionate about my work and always eager to connect with other work individuals. While I enjoy all aspects of my job, my favorite part of my job is working with great people around the world and have the same passion to complete the project together.

Work experience

Coordinator, Hotel Information Systems
Four Seasons Hotels and Resorts
2023.03-Current
(3 years)
Distribution Specialist
Four Seasons Hotels and Resorts
2016.08-2023.03
(7 years)
Reservations Sales Specialist
Four Seasons Hotels and Resorts
2013.01-2016.08
(4 years)
Operations Application Support Specialist (Taskforce)
Four Seasons Hotels and Resorts
2015.03-2015.08
(6 months)
Front Office Agent
Best Western International
2010.04-2012.03
(2 years)
Front Office Agent
Starwood Hotels & Resorts Worldwide, Inc.
2010.04-2012.03
(2 years)
Starbucks Supervisor
Starbucks
2008.04-2009.08
(a year)
Duty Manager
McDonald's Restaurants of Canada Limited
2005.09-2007.08
(2 years)
Team Leader
McDonald's Restaurants of Canada Limited
2004.11-2005.09
(a year)
Crew Trainer
McDonald's Restaurants of Canada Limited
2003.05-2004.11
(2 years)
Crew
McDonald's Restaurants of Canada Limited
2002.08-2003.05
(10 months)